How To Face The Customer'S Sarcasm?

First, how?

Love of "sarcastic" customers.

1, they have to vent their grievances.

2, a mindless mindset.

3, protect your own mindset.

The strategy to deal with clients who love to be sarcastic is characterized by a strong sense of inferiority. They can start with understanding their mood and realize their unspoken dissatisfaction.

We must not refute their venting.

Two, how to deal with endless customers.

The psychological characteristics of the endless customers:

1, happy to speak freely.

2, the pursuit of "beat" the satisfaction of the other side.

3, hope to be a little better for people.

Strategy for dealing with endless customers: you should not be afraid of "hardship" and not afraid of "fatigue".

Three, how to deal with lying customers.

The liar motive of lying customers:

1, unwilling to let people see their intentions.

2, unwilling to expose their weaknesses.

3, he wants to win the initiative.

Strategies for responding to lying customers

To soften the face, to reveal the mask of the other person skillfully, to get closer to understand his mentality and prepare for it.

Four, how to deal with vulnerable customers.

The psychological state of vulnerable customers:

1, strong self-esteem

2, over confidence

3, too self accusation

The strategy for vulnerable customers: we must listen to him and pay attention to the changes of customers' appearance.

Five, how to deal with smart customers.

The characteristics of smart customers are self conceited, opinionated, and they think they are right, timid, afraid of taking responsibility, like taking advantage of petty advantages, and paying more attention to personal gains and losses.

The strategy of selling to smart smart clients is to elevate him first, handle his words and expressions in a low profile, and try to guide him to understand the market and industry dynamics.

Six, how to deal with a hostile customer.

The psychological characteristics of a hostile customer:

1, do not want to fail.

2, do not want to be despised by others.

3, I hope I can "be good".

Strategies for hostile customers:

1 thick black.

2, good use of proximity skills {page_break}

Seven, how to deal with self righteous customers.

The psychological characteristics of self righteous customers:

1, over confidence

2, hate trouble

3, do not want to be restricted.

Strategies for self righteous customers: mastering their behavior patterns, starting with their personality and temper.

Eight, how to deal with disdain to be a customer.

Despise the psychological characteristics of many customers:

1. I don't want to talk to you.

2, narcissism

3, impatience

We should deal with the strategy of disdain to be our customers.

Nine, how to deal with aggressive customers.

The psychological characteristics of aggressive customers:

1, self-confidence

2, attack others

3, stubborn has seen

The strategy of dealing with aggressive customers is to be calm and never lose their mind and challenge each other under the aggressive offensive of customers.

Ten, how to deal with opinionated customers.

The psychological characteristics of opinionated clients:

1, self willed

2, stubborn.

3. Conservatism

Strategies for self serving customers: self biting

Eleven, how to deal with customers who are hypocritical.

The psychological characteristics of hypocritical customers:

1. No motivation to buy.

2 after being fooled, business personnel retaliate.

3. Do not trust business people.

Strategies for dealing with hypocritical customers:

1, induce new demand.

2, guide the attention of customers.

3, give the customer a step.

Twelve, how to deal with customers who like to brag.

Self exaggeration, vanity is very strong. He thinks he is knowledgeable, and he will not accept others' advice.

Business people must learn to look at the details and to detail every detail of customers when they understand their customers.