SMS: Solve The Problem Of Team Communication

The birth of mobile phones has greatly improved our efficiency and changed our way of life.

According to author

1, criticize the shortcomings of the old staff.

In many cases, our old employees will have some wrong ideas and actions. If they let themselves go, they may hurt both individuals and teams.

If face-to-face criticism does not become "facts" without "evidence", second, it will affect the emotions of subordinates.

Sending implicit messages is the best way to criticize.

Case: Recently, the other regional managers responded that a very good regional manager was arrogant, often exaggerate in front of others, and talked about the merits of the past (I personally noticed), so I gave him a clockwork message: "pride makes people lag behind, and modesty makes people progress".

At the end of the month, he went back to the company to declare his duties. He was embarrassed to see my face, but I pretended that nothing had happened.

2. Commend the advantages of new employees.

The first thing a new employee wants to do is to get the leader's approval.

Some new employees have made a small achievement in the short time of entering the company. If they say "insufficient weight" at the marketing conference, if they do not praise, it will not be conducive to improving the enthusiasm of new employees.

Sending a short message is the best way to praise.

Case: Li Xiaoli, a new salesperson who has just arrived, has a high degree of enthusiasm for his work. He often works overtime without complaint, but there is no outstanding achievement.

After knowing the situation, I sent him a short message: "marketing is qualitative change after quantitative change. It has been doing well recently."

It can be imagined that Xiao Li's performance will be better after that.

3, Mukai Koji shows the difficulty of the work.

Superiors do not like "conditional" subordinates, but when the task is too heavy, subordinates do not "appropriately appeal" psychology is not balanced, SMS communication effect is far better than the boss and buy the opposite "talk about conditions".

Case: Xiao Li was very upset when he received the sales task this month, because sales volume increased by 40% on the basis of last month's sales. If he spoke face-to-face with the leadership, he might be embarrassed by his boss, so he readily accepted the sales task.

In the middle of the month, when we saw the difference between the actual amount and target volume of the month, we sent a text message to the boss. "The sales volume of this month is very challenging. There is a big gap, but I will lead my team to achieve the goal as much as possible."

After receiving the text messages, the boss can understand the reason. In the end of the month examination, the sales of Xiao Li's team have been partially reduced.

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4. Report progress to supervisor.

A leader made a telephone call to ask "how is something going on?" and "has the contract been settled?", "yes, a complaint has been handled well". If you have such a boss, please don't blame your leader for distrust you, and lack of confidence in you.

You didn't report him to your work.

It can be seen that the leader's so-called "unease" to subordinates is not only due to the ability of their subordinates, but also, "do not know how the progress of work is going on" is another important reason.

If a subordinate meets some small things and calls the leader to report the report, the boss will be upset.

A short message communication has the following advantages:

First, when your boss is busy, you can not look at it. You can look at it slowly when you are free.

Second, the boss feels that it is not necessary to return the phone and feel the need to call you back.

Third, when your boss is in a bad mood, you can watch or not call back. When your boss is in a good mood, watch or call back.

Case: Xiao Zhang is the most trusted salesperson of Liu manager. The reason is that trust is not another reason, but Xiao Zhang sometimes reports to Liu manager by SMS.

Such as:

"Manager Liu, sales promotion activities are fully prepared, and will start at 9 tomorrow morning.

"

"I went to Zhang boss the day before yesterday, and I had some intentions that I would be able to take it next month.

"

"Wang's sales promotion agreement has been signed, saving 2 percentage points on the basis of the policy you gave me.

"

"After investigation, Zhao boss's promotion time is not ripe, it is suggested to postpone.

"

"Salesperson Xiao Liu has been very active recently. Please have time to give him a call, encourage and encourage, thank you!"

5, report to your boss about your achievements and hardships.

In many cases, we have made some achievements. If we often call our superiors, we will have the suspicion of "taking credit".

Sending a short message to talk about their "hardships" and "grades" is also a way to show themselves in front of the leaders.

Case: Sales Manager often praises Xiao Liu's ability to endure hardships, responsibility and dedication.

The reason is that he sometimes sends some short messages to the barber.

"The manager did not return to the office until 12 last night, and the problem of complaint was finally solved.

"

"Manager, I overturned my boss yesterday, and I fell down. Of course, today's contract with Wang boss has been signed successfully.

"

"Yesterday, I received 2 hours' reprimand" in her sister's office. Now her anger has disappeared and the quality complaint has been resolved.

6, cultivate the feelings of customers.

Short messages also play a role in fostering customer sentiment.

Case: old customer's birthday, clockwork short message, let him think you value him very much.

Let's send a message to new customers to enhance his impression of you.

Through short messages, we can reveal some secrets that the company allows to reveal to customers that your relationship is very "iron".

The above methods are summarized by myself according to my own work experience.

What needs to be said is:

First, the above methods can be used occasionally, and should not be abused, otherwise your boss or subordinates will be disliked.

Second, short message communication is only applicable to non important problems. Important questions must be called in the first time to communicate or interview.

Otherwise, people think you are "stingy" is saving telephone charges.