On Single Skills And Receptionist Skills

In real life, we will encounter different kinds of customers, how to build a sense of intimacy and establish a good communication environment. Customer reception Our designers have a lot of experience, and there are successes and failures. Summing up experience is of great practical significance for improving our negotiating ability. The success of a receptionist is directly related to the performance of the designer. Therefore, to grasp the sophisticated reception skills quickly is the key to improve the performance of designers.

The so-called reception skills, in fact, is through in-depth understanding of customers. Consumption psychology And use sharp language to answer all kinds of difficult problems raised by customers, so that customers will be satisfied. Consulting service As a result, marketing success is achieved.

First of all, let's start with the counseling psychology of our clients and enter the initial stage of consultation and reception.

When customers enter the design room, our designers should welcome the arrival of customers with great enthusiasm, and invite the customers to take seats, politely fill a glass of water for the customers, and then introduce the company's situation, consulting procedures and charging methods to the customers in detail.

According to the house sketch and the decoration requirements provided by the customer, make preliminary design and preliminary project settlement for the customer (attention: when doing the project estimation, please do not appear the phenomenon of missing items and less amount of Engineering). After obtaining customer identification, the time of visiting the model with the customer is agreed and the cooperation intention and the agreed room time are consulted.

The question arises: do you have enough assurance to make the consultant to be a client who can sign the bill with you in such a simple reception process?

If you are not sure, please pay attention to the following points:

1, grasp the consultation time so that customers can talk with you heartily, thus consuming the time that customers consult with other companies.

2, do not allow customers to ask too many questions, use flexible answers to every question and answer, and give detailed explanations to customers.

3, we must guide customers to follow your way of thinking and avoid the blind obedience to customers.

4, be good at interrupting customer questions and interrupting time should be grasped when you have insight into the problems that customers will soon ask.

5, interrupt customer questions, you can use "sorry, please listen to me just finish the problem." And so on.

6, for the interruption of the customer's question, the designer should answer it in due course.

7, politely refute customer's advice, help to set up your expert image in customer's mind.

8, when customers leave, please do not forget to say to customers, "decoration is not easy at the same time. In order not to leave any regrets, you have consulted several companies most.

If you can effectively retain customers, you will have half the chance of success. If you add your parting advice, you will have 80% chance of success. Imagine that most clients who come to consult are mostly married couples. If customers spend a lot of time on you, then the time that he or she can't afford to leave is very little. So the couple will speed up the consultation and reduce the consultation time in each company, so as to consult more companies. Your parting advice just caters to the customers' eager to consult more. It not only lets customers feel your simplicity, but also further aggravates their anxiety. This is killing two birds with one stone. Is this a skill?