Good Management Personnel Should Have The Etiquette

stay Company and enterprise Inside, the manager is not the boss, he is the middle layer of the boss and staff, and an excellent one. Management He should have good personal qualities and inspire his staff to work for a team. Therefore, he has certain etiquette requirements:

Have good personal accomplishment and broad mind.

As the saying goes, "Buddha asks for gold, but clothes for men." Most people judge people by their appearance. Therefore, managers must have decent clothes.

Don't pride yourself on your achievements and credit your achievements to the group. Don't be complacent because of your status and reputation. On the contrary, you should attribute the achievements of the Department to your efforts, which will give you the love and respect of your subordinates. In addition, we must be brave enough to take responsibility for the group. When things go wrong, don't prevarication in front of top management.

The subordinates should be approachable to their subordinates, and the managers can not complete the Department's tasks effectively without the help of their subordinates. Approachable and able to get support from subordinates. It is better to be generous than to be too stingy. It is necessary to pay the bill first.

Develop good telephone conversation etiquette, such as using your own telephone; speak time should not be too long, do not say endless, and can not make personal calls at work time. When the guests have already sat in the office, usually do not answer the phone; if the call is busy, pay attention to saving time for him; do not get angry on the phone; when you dial the wrong number, you must say sorry.

If we keep our promises, we must do so. When someone calls, they must reply in 24 hours, or at least find someone to deal with it.

When guests come into the office, no matter their elders or peers, they should stand up to show respect. To master the etiquette of introduction, introduce men to women, generation, and low status to senior and senior people.

You must not ask your subordinates to follow a rule that you do not obey.

Keep promise

As a manager, commitment is the principle. Today's managers need not only good skills but also good eloquence. It can be said that being beautiful, honest and trustworthy is the quality that modern management personnel should possess.

Teamwork spirit.

No matter whether there is a formal organization or not, employees and managers in the same office should have team spirit. Team spirit means that some people pursue common goals with common actions.

The combination of teams and the creation of a good atmosphere of cooperation must be led by managers. Employees can not develop team spirit from bottom to top. Whether a team has team spirit, its managers must:

(1) all the time, we must maintain a good and cordial attitude - open the door to all our subordinates, welcome them and show respect for them.

(2) share the benefits with those who contribute, and let them know that they are contributing to the organization.

(3) if the people have to work overtime overnight, they should pay attention to their safety as far as possible.

(4) you must show a high degree of care when you know that you are sick, worried, stressed or confused.

(5) let all relevant colleagues know the good news. If you have accomplished, you must express your affirmation and gratitude to each subordinate, rather than greet all the credit to yourself.

(6) prevent rumors or rumors from spreading. Don't gossip and don't gossip.

(7) consult people before making a decision, especially when these decisions are related to them.

(8) be patient and listen to what others say. Never let the other person have the impression that you are unmotivated or have no plans.

(9) encourage everyone to cooperate with each other.

(10) even if you work alone, you have to be aware of your behavior at all times, just as you work in a group.

Care for subordinates and others

If you are a top management, make sure that every subordinate has a good working environment, such as easy use of desk, comfortable chair and good lighting.

Help and train young colleagues as much as possible, not only teach them to do things, but also teach them how to behave. For example, we can make suggestions, answer their questions patiently, and act as a friendly counselor in their learning process.

When subordinates have outstanding performance, they should be congratulated and commended publicly.

When a subordinate is misunderstood, he should explain it to everyone or senior management at the right time. This shows that you can be fair. The subordinates should be condolences when they encounter bad things. They can call aside to clap their shoulders and ask if they can help.

When colleagues feel depressed, encourage them. People often encounter unpleasant things in life, and encouragement from others can make people brace up. Therefore, caring for colleagues is the responsibility of managers.

When a colleague is hospitalized, injured or ill, he can express sympathy and concern with other colleagues, such as sending a bunch of flowers, providing information about the office, and visiting him once in two weeks.

When you introduce your colleagues, try to make everyone sound important.