Dedication And Dedication Speech

　　 Dedication and dedication speech

Leaders and colleagues:

I am a contemporary college student. Today I want to talk about my feelings and express my personal feelings on how I, as a university student, grow and develop in this fertile soil. At the moment, I am in a state of fear. What kind of advanced deeds do I have? I just did what I should do. Besides, a job like this should still be done better.

In September 2000, when I graduated from University, I set foot in the post of Credit Union. Like many college students who just stepped out of school and moved to the society, their hearts are full of beautiful dreams, and their blood flows with passion for the future. Longing for a hot career, eager to realize the value of life, longing for the success of life. At the beginning of my work, I was assigned to the internal savings post. The leisure of my work gradually made me panic. That period was the most bitter period in the history of Shagang Credit Union. The restructuring of enterprises and incorporation into the cooperative foundation had a tight relationship with the government and had a bad effect on the masses. The prestige of the credit union is not high. Agricultural Bank and postal savings seize the opportunity to seize our market. In our society, the deposits grew negatively, while the ABC rose by about 14000000, and the postal savings increased by about 8000000. Moreover, the good accounts opened almost to the Agricultural Bank of China. At this time, I saw a man who was worried and worried about the business predicament of Shagang's Credit Union. He worked hard for the decline of Shagang's Credit Union and was almost exhausted. He was our director, comrade Wang Yuwen. At that time, I was on duty with him. I never saw him sleep peacefully. He often tossed and turned up and smoked up in the middle of the night. Sometimes he and I talked about the whole night, talking about the challenges we face at present, talking about how to open up a new situation in work, how to create a business environment, how to achieve business objectives, and how to increase employee income. What I feel most touched is that he made me clear the correct outlook on life and values, the beginning of life's struggle, and the manifestation of the value of life. What taught me the most was that he instilled the idea of credit union service to me: service is the core of competition. In my impression, he did not need empty preaching, but he was quoted by others. From his broad knowledge, I saw his own shortcomings; from his high sense of responsibility and mission, I set up my sense of responsibility and mission; from his dedication, I have defined my own direction of struggle; from his business philosophy, I have proved the purpose of service. I am determined to use the three foot counter as a platform for displaying the style of contemporary college students, as a window to show the image of Shagang Credit Union, as a window to show the spiritual outlook of Haian Xinhe.

Today, I succeeded in achieving my original oath. The service status of Shagang Credit Union has changed greatly. My personal image has also been praised by customers, praised by colleagues and praised by leaders. I've been there for more than three years.

Carefully and carefully try to figure out how to do well in counter service. In the continuous summary and improvement, I explored a set of effective service methods.

First of all, to serve well, we must have high quality. Personal good quality is embodied through your knowledge, your work, your kindness to others, your rich personal connotation and so on. Provide excellent service skills to our customers. My computer operation skills are not very good in the whole system, but when I do business operation, I pay attention to the coherence and coordination of actions. To ensure the right conditions, to enjoy the beauty of the customers is an opportunity to show their abilities to customers and a good opportunity to establish the image of the credit cooperatives. The second aspect of high quality is to receive customers' etiquette and generosity. I believe that the civilized and high-quality service we offer is, first of all, a deep feeling inside, rather than rigid words and formatted procedures. My customers have a sense of home coming to me. Third aspects of high quality, experts and jargon. To do this, we must strengthen our study, broaden our knowledge and understand the problem deeply. We must be proficient in the financial products operated by credit cooperatives. There was an employer of a company who opened a basic deposit account to our society. It needed 500 thousand capital verification, but the money was in Nantong, and it was inconvenient to carry, plus our current savings passbook was only deposited in Haian. So I thought of many ways for her. Finally, I used Jinqiao card to solve the problem. Through business and conversation, he changed the concept of backward service in our credit cooperatives. We can see that the service of high-quality staff can not only shape their own image, but also show the good image of the credit cooperative.

Moving your customers. Moving is a kind of mental tremor and sublimation of emotion. To move customers, we must first be moved by the diligence, kindness, creativity and frugality of our customers. With such a mentality, we can serve our customers and move our customers. Every customer who comes to our credit union to deposit money is saved by hard work. Every time they receive their money, I feel a kind of respect for them. There was a customer named Liu Guoxing who made bean products business. The first business I went to work every day was that he kept more than 1000 yuan coins and damaged coins. Every day, he kept away at a certain number. I never had any trouble, nor did I blame him for saving money. Every time I come, I am always asking for warmth. It is not easy for people to earn money. Every day they work in the middle of the night to make bean products. Before dawn, these bean products will be sent to several nearby towns, and his work is much more difficult than mine. I always took this kind of moved mood to serve him. After a few months, he was deeply moved by me. I felt very sorry. In addition to meeting everyone's complimenting on the good service of our society, he also actively contacted the friends in the business field to do business in our society, and introduced many new customers to our society. The second is to care for the customers. Caring for others is a good moral accomplishment for a person, let alone our care for our customers is our love for our jobs. In peacetime work, I pay great attention to details, a towel in summer, a cup of boiled water in winter, rain and snow days. Take advantage of the business process and take the initiative to keep up with customers. Where do children go to school? How are their grades? How old are they? How are they getting in this year? In the second half of last year, a customer came to our company to withdraw money. Through understanding, the child of the client read sophomore in Qu Tang middle school. His grades were not very good. He wanted to spend money to ask the teacher. I think it was not easy to earn money in the countryside. Helping the client is helping himself. By the end of last year, the client had deposited all the deposits that the bank had expired to the credit union. I deeply understand that only by giving customers love and seeing customers as relatives can we get customers' rewards. {page_break}

Into the hearts of customers. High quality service is actually a communication between heart and heart. Entering the hearts of customers and recommending our financial products from the needs of customers can really catch customers. This requires us to listen to our customers' advice and accumulate more information in peacetime service. When we go to specific services, we will actively cater to the customers' psychology, especially some old customers, large families and excellent customers, and set up reasonable storage and storage for them, so as to make proper family financial resources for them. As far as educational savings are concerned, customers do not understand them just when they are in contact with them. I introduced them carefully and objectively, and set reasonable storage time, monthly deposit amount and zero cycle period for them, attracting many customers. Now, education savings has become the preferred storage for old customers. Entering the customer's mind is also in the improvement of service methods, such as specific customer door-to-door service. An old customer named Wang Baolai, who opened a small supermarket, saved money every two or three months. For a while, he suddenly stopped coming. I took the initiative to come home at noon time. I realized that two thousand yuan was all broken money. He said he was afraid to waste our time. I had dispelled his worries. He spent more than two hours to finish the $two thousand broken coin and save it. Shao Wencheng, the boss of the gas station, has a large demand for a one yuan coin. He often comes to me to exchange money. He has long been too upset to go to other bank agencies. After knowing the situation, he took the initiative to send the coins to his home after a certain period of time. After that, he became our loyal customer. Service originates from sincerity, and only through intimate service can we enter the hearts of our customers to establish a long-term stable customer base of credit cooperatives.

To provide customers with value service. The super value service is the extension of service scope. In peacetime work, do not forget to solve problems for customers. Because of the continuous updating and improvement of settlement means, the accounting of township enterprises do not understand the new means of settlement. When handling the settlement business, they do not know how to fill in the vouchers. They dare not fill in the stamp, do not dare to fill in the endorsement, and do not know how to use the payment cipher.

Over the past three years, I have achieved little success in my work. This is the result of constant encouragement from leaders and colleagues. Our director Wang Yuwen will talk about services every time he meets. He will not forget to come back and encourage me every time he has the information about the quality of customer feedback. "This is a great encouragement to me," he said. Over the past three years, I have devoted my mind to work. The last time I went to work late and worked overtime in the evenings, I was the first to arrive and eat. I was the last to take up a job and work hard. Last year, from Shagang to Nan Mo, we built roads and built bridges. The money transport cars could not get through. The transfer and delivery packages were all rushed to Nan Mo Credit Union. No matter how windy or rainy, I ran every day. One tree does not become a forest. In cooperation with colleagues, I not only do my job well, but also help other colleagues to do well in their work. Especially in business communication, we actively introduce our colleagues' good methods in their work, and help our less skilled comrades to improve their operational skills to help them improve their business level and improve our overall service quality. During holidays and holidays, I often take some time to visit our social customers, ask them to talk about our shortcomings, talk about their needs, and improve our work.

Hard work has been rewarded with great rewards. In the past two years, I have been selected as the advanced member of the county associated press. Our director of Malaysia and other leaders of the associated press have also affirmed and commended my work on many occasions. My heart is agitated. As an ordinary worker, I have achieved only a little achievement, but I am so concerned and cherished by leaders. This will become a great driving force for my better job in the future.

Leaders and colleagues, we are a lucky generation. It is a rare opportunity for us to enjoy the prosperity of Haian. In the face of such a hot cause, our red youth is booming, and the hot heart is jumping. Today, we are striving for success and enjoying life. We are soberly aware that today's opportunities are rare, and that future glory needs our wisdom and sweat. We are shouldering our mission and advancing into the future.