Receptionist Skills: Courtesy Delivery Procedures

If guests leave, secretary The staff must wait for the guests to get up and then stand up. They must not wait for the guests to get up. If the guest asks for leave, the secretarial staff still sits at his desk and says good-bye in his mouth, but his hands are busy with his own business, and even his eyes do not turn to the guests. politeness Act. "The three step to go out, the seven steps" is the most basic etiquette for the guests. Therefore, each time the meeting is over, the mood of the meeting will be sent back to the other side. Usually when a guest starts to leave, the secretarial staff should stand up immediately, take the initiative to take off the coat and hat for the guests, help him to wear them, shake hands with the guests, and choose the most appropriate words to say goodbye. Especially for the first visit. Guest We should be enthusiastic, considerate and meticulous.

When guests have more or heavier items, they should help the guests to carry heavy objects when they deliver. When you say goodbye to the guests at the door, elevator or car, you should shake hands with the guests, see the guests on the bus or leave. You must give a guest with a respectful and sincere attitude, and do not rush to return. You should bow and wave, and wait for the guests to move out of sight before ending the farewell ceremony.