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    Twenty-Three Types Of Customers

    2010/12/20 16:49:00 111

    Twenty-Three Types Of Customer Reception

      

    Customer

    Of

    Twenty-three types

    :


    1. regular customer type


    We should pay attention to the attitude towards the old customers.

    Reception

    However, in service, it can not express excessive kindness and neglect other customers, thus affecting service attitude.


    The 2. is a slovenly type.


    Such a guest has no idea and is very hard to decide on anything. When we serve this kind of guest, we should kindly explain it and make suggestions, and decide for him. This will save time and increase the confidence of the other party.


    3. large


    This kind of guest is arrogant and thinks he is the greatest person in the world. He feels a bit of a sense of self censure. He always thinks he is doing the right thing. So when we serve this kind of person, it is best to obey his advice and follow his words, and remember never to discuss with him.


    4. sensible old horse type


    For such guests, the best thing to do is to listen to him and criticize what he is saying is correct.


    5. waste type


    Such guests like to socialize, use money without restraint, and brag more. Therefore, for such guests, they should be kept at a distance and not too close, so as not to put the blame on you in case of accident.


    6. wordy type


    This kind of guest should avoid talking with him as long as possible, and he will not finish the conversation without affecting his work. He should gently explain the main points in a concise way so that he can easily accept and avoid arguing.


    7. forgetful


    Such guests are easy to forget about what you have told him. You must remind him frequently. Otherwise, when he denies what he has done, he will pass the blame on others, and the lawsuit will not go away.


    8. taciturn


    Such guests usually do not often speak, so when he has not yet explained the matter, he should listen attentively to his opinions and make brief suggestions to ensure the integrity of the service.


    9. mouth type


    When such a guest is speaking to you, it is better to try to induce him to discuss the topic as soon as possible, so as not to delay others' time.


    10. slow swallow type


    This kind of guest looks around, moves awkward and hesitantly, and it takes a long time to decide. So when we talk with him, we should help him to judge quickly.


    11. acute type


    Action should be quick, and conversation should be straight forward, simple and clear, otherwise the guest will easily get angry.


    12. water sex type


    We always hesitate, even if we have made a decision and want to change, we always think others are better than others. Therefore, we should explain to them that what we have chosen is very correct and encourage them to accept it.

    {page_break}


    13. conversational


    Such guests like chatting and do not finish talking. Therefore, such guests must hint in appropriate ways and serve other guests in order to finish the conversation.


    14. Valentine


    Such guests prefer quiet places, so do not disturb him often.


    15. family type


    Take care of their children, or recommend temporary care for children.


    Type 16.VIP


    Such guests, when we serve him, should regard him as a king's attitude to serve him.


    17. eat tofu.


    If the other party has excessive behavior, simply reply to do not know or report the boss to deal with.


    18. unreasonable


    This kind of guest should pay special attention to the politeness of the speech, and remember not to argue with him, if he can not cope with it, report it to his superior.


    19. lady type


    In Europe and the United States, women are supremacy, so they welcome their wives with courtesy and hospitality.


    20. drunken type


    Every day, if you drink or drink, you will be drunk. Therefore, it is best for this kind of guest to avoid paying attention to him, not to talk with him, and not to laugh at him. If he is noisy, it is best to let him speak without quarrelling with his best.


    21. open type


    Everything is expressed in words and deeds without reservation, but it is not easy to listen to others. In order to avoid hurting feelings, we should wait for his emotional stability to persuade him again.


    22. sink type


    Although such a guest has a calm personality, it is not easy to decide easily, so he must respond to this kind of guest so that he is deeply convinced.


    22. stubborn type


    Such a guest's self concept is very heavy. Although it is easy to decide when it is difficult to get things done, he often fails to think with the same meaning, so we can only gently guide him to our opinions with a gentle attitude.


    23. social type


    Such a guest is sociable but not easy to deal with. He should pay attention to his words and actions, so as to avoid accidents and suffer his complaints.

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