Ji'nan: New Year's Day Clothing Quality Complaints Become The Focus

Because the new year is closer to the Spring Festival this year, the new year's long vacation is consumption Relatively concentrated holidays. from Ji'nan The Municipal Industrial and commercial department was informed that on the first three days of the new year, the 12315 complaint reporting and command center of Ji'nan received 624 complaints and reports on consumption, and 97.76% of the consumer advisory services. clothing Quality is the focus of consultation and complaint.

Many consumers use new year's long holidays to buy clothes and change electrical equipment in their homes. In response to this demand, businesses have also increased the intensity of advertising and promoted sales in various forms such as preferential sales and discounted sales. However, the excessive concentration of consumption makes the services of individual industries appear lags behind. Moreover, individual products also show different quality defects, causing consumers' dissatisfaction. Mr. Zhang ordered a flat-panel TV at a shopping mall. After sending the goods, he hurriedly contacted the installation staff and waited for an afternoon to install the equipment. However, during the installation process, the service personnel did not match their parts, so they had to postpone it. Ms. Lee bought a down jacket in a shopping mall and found it was overflowing after a day.

According to Liu Jianguo, director of the Consumer Protection Office of the Ji'nan industrial and commercial bureau, the consumption disputes arising from the promotion of the household electrical appliances market during the festival are increasing, while clothing, shoes and hats and general merchandise are also showing an increasing trend. "It is mainly manifested in the fact that the merchants do not deliver goods according to the agreed time, and after several days of waiting, they are told that the goods are out of stock and can be refunded. The manufacturers do not install them according to the promised time, and the quality of the installation staff varies greatly. Some of them are even temporary workers who have not undergone systematic training for emergency temporary installation, and the installation technology is difficult to pass, and the service attitude is also greatly discounted."