How To Deal With Rude Clients

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Contemporary salesmen, especially salesmen who make big customers, should do what they do not want to do to others. First of all, there is the concept of "forgiveness" in their own hearts, that is, tolerance and forgiveness of big customers' rude words and deeds. It is not easy to accomplish this.

The author has profound lessons in this respect.

In April 1990, as a medical representative of Johnson, I first developed the Tianjin market.

At a medical station, I got the first time I was swept out of my life, then I went to develop a pharmaceutical company in a municipality directly under the central government, and I had been negotiating for seven days, overcoming the difficulties raised by many big clients, and finally got the first order in my life.

The experienced buyer observed the excitement on my face. He immediately put forward a product promotion meeting with the order of his command, and all the conditions of the promotion meeting were decided by him. My duty was to pay the money.

Though I have been teaching in the University before going to sea, I am a rookie in the shopping mall, and I am not good at dealing with this difficult problem in a flexible way.

I could only suppress my anger and reluctantly agreed to his instructions.

Second months, we held it as scheduled.

Engels said: "to understand the theory clearly, the best way is to learn from our mistakes and learn from the painful experiences we have experienced.

Because no matter where you learn, you can learn faster than the consequences of your mistakes.

Therefore, I made a deep written reflection on the mistakes I made and submitted them to the national sales manager, which finally surprised the general manager of the foreign trade and returned to the commercial relations with the pharmaceutical company.

In this introspection, what lessons have I learned? Dealing with big clients, people who are not easy to get along with, are always difficult to deal with.

However, I can deal with these problems with my good faith philosophy, various professional knowledge and flexible way of doing things. I will be able to resolve conflicts and get big orders.

Finally, I became a good friend with this old lake buyer. He also made great contributions to me in the process of developing the market in an all-round way.

What should we do to deal with the rude behavior and behavior of big clients? The following story illustrates the idea of a business:

Once upon a time there was a rich man who had three sons. When he was old, the rich man decided to take his own son.

A year passed quickly, and the three sons came home one after another. The rich man asked three people to share their experiences.

The eldest son proudly said, "when I was traveling around the world, I met a stranger. He trusted me very much and gave me a bag of gold coins. But the man died unexpectedly, and I handed it back to his family."

The two son confidently said, "when I traveled to a poor and backward village, I saw a poor little beggar fall into the lake unfortunately. I jumped down immediately, saved him from the river and left him a sum of money."

The three son hesitates: "I, I have not met the two elder brothers encounter that kind of matter, when I travel, met a person, he very wants to get my purse, all the way to harm me, I almost died in his hand.

But one day, I passed the cliff and saw that the man was sleeping under a tree beside the cliff. At that time, I could kick him to the cliff easily if I lifted his foot.

However, I felt that I could not do this, I was planning to leave, and I was afraid that he would wake up and fall off the cliff, and then woke up.

This is hardly a meaningful experience. "

After listening to his three sons, the rich man nodded and said, "honesty and courageous actions are the qualities that a person should have.

It is the most noble to have a chance to revenge and give up, but to help their enemies out of danger and tolerance.

All my property is old three. "

Finally, I sum up my lessons for my failure cases for sale staff to share and learn from:

1. a word can be done or a failure, so a salesperson who is a big customer must be careful.

Always pay attention to maintaining the face of big customers, so as to reduce the chance of losing face.

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2. in the Old Testament, Maxim said: if a man has knowledge, he will not be easily angered.

Forgiveness is the glory of man.

Those who are not tolerant of others are unworthy of tolerance, but who can say that they do not need to be tolerant? Tolerance means understanding and accommodating. It is a catalyst for the integration of interpersonal relationships and a fastening agent for friendship bridge.

Tolerance can also turn hostility into friendship.

Tolerance is the best medicine to relieve the pimples. Broad-minded mind is the best way to make friends. Tolerance enables you to win friends and friendships.

3. forgive others for their malicious harm.

Even a very tolerant person is often intolerant of others' malicious slander and fatal injury to others.

But only if we return good to evil and leave harm to ourselves can we win a world full of warmth.

The Buddha said, "hatred always exists with hate, hatred and hate disappear naturally."

Anger often makes us lose our mind and do stupid things.

When doing business with major customers, we must learn to avoid any anger.

Correct tolerance requires a moral bottom line, a correct standard of principles.

Of course, this standard is not determined by itself, but it can not be tolerant of others, nor can it be forgiven without principles.

Those who stick to principles do not make people feel inhuman, because they stick to principles that should be followed, not connivance or weakness.

"Inside the outer circle" is a very ingenious and difficult technique. It can not only create a new road for itself but also adhere to the essence and principle of the "inner side".

Circle is actually a manifestation of openness and tolerance, which can embody a person's heart and mind.

Fang is a principle and maintenance of personality. It can embody a person's principle of sticking to principles and not yielding.

4., the process of restraining one's emotions can not be regarded as a one-time completion process, and the result of inhibition can not be regarded as eternal. As the organism has died away since it was killed, on the contrary, inhibition needs to be carried out continuously. If this kind of effort is stopped, the continuity of inhibition will be found to be destroyed, and the new inhibition behavior will become necessary again.

We can imagine that suppressed emotions are constantly putting pressure on perception, so that we can get a balance by introducing another kind of opposite pressure. Therefore, we must continue to practice in order to keep it permanent.

5. deal with big clients, be strict with yourself and be lenient with others.

To be strict with oneself is to restrict ourselves strictly and minimize mistakes as far as possible.

6. a person should not only have broad-minded mind, but also pay great attention to the self-esteem of big clients.

If a person loses money, he can earn it again. Once the self-esteem of a big client is hurt, it will not be easy to make up for it, or even build an enemy for himself.

7. people need to be respected, especially big customers. They often show some high or arrogance naturally or unnaturally.

But for the sake of career and achievement, it is necessary to give three points for courtesy.

Once your sincerity has touched them, they will redouble their trust in you, and will repay you in various ways.

Do not say that you have any small difficulties, that is, when the sky falls, they will join you.

8., everything is first, and I am willing to play a supporting role.

9. people and things that bite the hand that feeds them are common occurrences. When they have the opportunity to revenge and give up, they seldom help their enemies away from danger.