24 Hours Customer Service Telephone Officially Opened
Van guest Sincere goods (VANCL) announced that the 7*24 customer service telephone service was launched in the near future to provide customers with all-weather customer service, which extended 7 hours earlier than the original 8:00 - second a.m. 1:00 in the morning.
It is understood that the call center's new call system has been enabled to provide full support for traffic and business applications. It has risen to a whole new level in terms of system stability and traffic handling capabilities, and provides a reliable guarantee for the smooth upgrading and expansion of the production system in the future.
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vancl
The rapid development of the call center has increased from more than 300 in early 2010 to more than 1000 now, and the daily processing capacity is over 110 thousand, so as to ensure the sales target of 6 billion this year.
VANCL is set up to innovate continuously around the user experience and provide users with "face to face inspection, unconditional try" and "
commodity
Quality problems, unconditional return within 30 days "and other intimate services, customer service satisfaction at present 99%.
VANCL responsible person said that in 2011, it plans to implement self-help order modification, distribution status enquiry, and self help application for refund, etc., and more than 50% of the customers are expected to handle the above services on their own website.
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