Beijing Industrial And Commercial Bureau Announced Complaints Hotspots &Nbsp; Clothing Shoes And Hats List.

Online group buying service quality

According to statistics, last March 1st to February 28th this year, the "12315" of the Municipal Industrial and commercial bureau and the 96315 hotline of the municipal Consumers Association "96315" received 23 thousand and 700 complaints from consumers, which declined slightly.

Complaints about goods and services account for about half of the total. The proportion of service complaints has increased year by year, mainly in the Internet, residential services, sales, intermediary consultancy and repair.

Ten complaints hotspots

1. online shopping complaints increased significantly.

Complaints against online shopping amounted to 2836 complaints, and the number of complaints increased by 81% over the same period.

Moreover, the number of complaints has been increasing substantially in the past 3 years.

Problems such as unlicensed operation, uneven product mix, exaggerated publicity and difficult exchange are frequently infringed on the rights and interests of consumers.

2. the complaints about online group buying have increased rapidly since last half of last year, a total of 145.

The main problem is that businesses delay the delivery of goods, the quality of goods or services shrinks, and consumers are unable to accept the services of group buying, and refuse to provide goods or services according to group buying instructions.

3. broadband network access services complained of a new high, a total of 523.

The main problem is slow maintenance of network failure, unstable network speed, and inconsistency between commitment bandwidth and reality.

4. the number of complaints about household electronic and electrical appliances is decreasing year by year, but the total number is still at the top of the list.

Among them, mobile phone complaints are the most prominent, including poor quality, poor repair ability and long maintenance cycle.

5. daily commodities complain about second complaints, and the quality of clothing, shoes and caps is outstanding.

Businesses must undergo quality inspection before they can be returned to repair, thus becoming the bottleneck for such disputes resolution.

6. car complaints rose rapidly, non-standard business practices can not be ignored.

Such complaints increased by 29% over the same period last year. In addition to the quality and after-sales service problems, businesses such as fraudulent advertising prices became the focus of complaints. At the end of last year, they were affected by policies.

7. prepaid consumption complaints continue to rise, becoming the most serious consumer complaints.

Complaints volume grew by nearly 40% over the same period, and poor service quality and lack of integrity were common problems.

Such complaints are mainly concentrated in fitness, beauty, education and training, car wash, water delivery, massage, catering, leather shoes maintenance and other service areas.

City industry and Commerce Bureau responsible person, will focus on monitoring some industries, and will launch a prepaid contract model text, to protect the interests of consumers.

8. intermediary services need to be standardized.

Such complaints are concentrated in housing intermediary services, accounting for 90% of such complaints.

9., food complaints are on the rise. Summer drinks are hard to complain.

10. the level of education and training services is uneven, and the problem of poor performance and poor teaching quality is highlighted.