If You Buy Something You Don'T Like, You Can Withdraw &Nbsp; Some Stores In Shandong Have Unconditional Return.

Individual customers make loopholes to make a return family so that businesses have a headache.

In many consumer impressions,

A few days ago, Miss Zhu in Ji'nan had to attend a party because of her work needs, but there was no suitable clothes to wear. The clothes in the mall were tens of thousands of clothes.

If you buy something you don't like, you can go back.

Unconditional return of some stores

Reporters recently asked a number of Ji'nan department stores and large supermarkets learned that in recent years, businesses in Ji'nan have begun to implement unconditional return.

The customer service staff at a supermarket in Lishan Road, Ji'nan, said that the goods purchased from the supermarket could be returned to the supermarket within 30 days if the customers were not satisfied. The after-sale staff of another supermarket chain of the joint venture brand in the provincial capital indicated that the goods purchased from the supermarket did not have any quality problems, and they could be returned freely if they did not exceed 7 days. The staff of one hundred shopping malls on Yuyuan street said that within a month, customers would be able to return the goods with a shopping invoice if they were not satisfied with the purchase.

In the interview, the reporter learned that the current unconditional return businesses are mainly department stores and supermarkets, and the provisions for return are basically the same. Shopping invoices prove that the goods are purchased here; clothes are hung with tags, shoes are not stained, and the sale can be returned without affecting the two sale.

However, not all goods in the shopping mall can be returned freely. Reporters learned from several shopping malls and supermarkets with unconditional return that some of the big brands in the international market did not participate in the service of free return, as well as underwear, food, gold jewelry, consumables and so on.

Additional conditions

Individual free returns are nominal.

However, reporters have learned that although many shopping malls claim theoretically to have unconditional return services, but because of many additional conditions, this system is nominal.

"I bought a pair of shoes at the mall last year, but I felt very comfortable at that time. But when I came home, I found that I didn't like it. I went back to the mall, but the salesmen were not very happy, but I was not happy to return it to me, so I was very embarrassed to lobby for another pair."

Ms. Zhou, who worked in a vocational school in Ji'nan, said.

Apart from the interference of salesmen, some brands do not participate in the issue of refund, but also make it difficult to implement this system.

"According to our regulations, we can handle the sale of goods two times, no matter what reason, within 30 days."

Recently, when a reporter asked whether there was an unconditional return of the shopping mall, the customer service staff of the one hundred shopping malls in Huaiyin District of Ji'nan indicated that although the shopping mall was so specified, it still depends on which brand the customer bought. "Some brands explicitly indicated that they did not participate in the free return, and this had to be regulated according to their rules."

In addition, the procedures and procedures for the refund of some shopping malls are also cumbersome. Customers need to return the goods to the counters. Although they say that the goods are returned unconditionally, they still need to explain the reasons to the staff, and then the executives, floor managers and other layers of audit and signature are required. Sometimes, the returns must be waiting for a long time.

In response to this situation, individual shopping centers in Ji'nan have also set up a replacement center for this purpose. When consumers return goods, they do not need to go to the brand counters. They only need to return the goods center, provide invoices according to the return rules, and so on, they will be able to return the goods within ten minutes.

The most important thing is clothes.

Unconditional return promotes sales of stores

It is understood that the unconditional return system originated in Europe and the United States, if in accordance with the relevant provisions of China, goods in 7 days or 15 days after the quality problems, can be returned, so many businesses now regard unconditional return as value-added services.

In the view of the merchants who implement the system, the original intention of unconditional return is to facilitate customers and avoid their worries when shopping. "A lot of women like impulsive shopping. They can not control themselves when they see beautiful clothes. But after buying a pile of clothes, they find that some clothes are not so good looking and suddenly do not like them. If they are not in accordance with national regulations, there is no quality problem to return them."

A person in charge of the Ginza shopping center, Wang surnamed Wang, said that clothing accounts for a large proportion of the merchandise currently returned.

Ms. Wang said that since the shopping mall implemented a month unconditional return in 2007, many customers have expressed that there is no psychological pressure on shopping, especially impulse shopping. They can also return products when they buy home, but there are still some customers who intend to give them after they buy them, but eventually they do not send them out, so long as they do not affect the two sale, they can also be returned.

According to the insiders, with the development of the future, unconditional return will become the trend of the department store industry in the future. It will play a leading role in the sales of shopping malls. Take the Ginza mall as the first example to implement unconditional return, for example, although the amount of annual returns is over 100 million yuan, the sales volume of the shopping mall also increased year by year.