Express Industry Chaos &Nbsp, Strengthening Supervision Becomes A Top Priority.

Recently, the Anhui Provincial Association of consumers announced the whole province.

In February of this year, a courier sent a package from Shandong to Mr. Lee from Hefei.

According to the request of the courier, Mr. Lee opened the parcel and found that a pair of shoes should be missing. The courier had already left.

"I found that the shoes were gone. I called the courier immediately, and the other side said I signed the bill. The problem is not the responsibility of the express company."

Mr. Lee's experience is not a case, such as "slow delivery", "express goods are missing" and so on.

The survey lasted 3 months (from December 2010 to February 2011), involving 23 cities and counties in the province, and 51 kinds of express enterprises.

The survey found that at present, some of the couriers are not qualified enough, some do not have the delivery conditions, they are only dumping goods and express agents. They are shirking their responsibilities in the event of consumer disputes. Even when they leave the courier companies to recruit front-line staff, they mainly consider their physical conditions, and have few requirements for cultural equality, legal knowledge and communication skills, and so on.

The survey found that only 22% of the respondents were surveyed.

The 51 enterprises have only 13 invoices, accounting for 25%.

It is common to send and receive arbitrariness, couriers are multitasking, and enterprises are subcontracting each other.

Unfair terms can be seen everywhere.

The 70 details of the 15 courier companies have unfair format terms.

Discipline and discipline are not strict.

Zhang Chun, Secretary General of Anhui Consumer Association, thinks that there is a big gap between the actual service and the standard standard of the express industry. The enterprises do not comply with the regulations, and the service consciousness is not strong.

Take the courier's door-to-door inspection as an example. In fact, the courier companies know that the regulations are made out of their own interests.

In addition, only 25% of enterprises take the initiative to issue invoices, and 15% of enterprises voluntarily remind the insured price.

A well-known courier company official in Anhui told reporters that the reason why the courier was reluctant to take the initiative to issue invoices was because the time cost of sending the invoice was too high. The express delivery company was limited to the cost, and it was impossible for each courier to carry the ticket machine with him. The courier had to return the company to make the invoice and send it back. "The big client of the month is good enough to say that if there are more than two retail investors to deliver the invoice every day, the courier will not bother to take the initiative to invoke the invoice."

He did not take the initiative to remind him of the insured price. He explained: "it is difficult to judge the amount of insurance, and the risk is very risky for express delivery companies."

The express goods do not protect the price, which greatly reduces the compensation risk of the express company after losing or injury, but it brings unacceptable consequences to consumers.

In February 2010, Hefei citizen Xiao Ru lost a digital camera from Hefei to Shanghai, and lost it on the way. The courier company was only willing to pay 5 times the freight rate. At last, it was reimburse to 300 yuan by negotiation.

Another director of the Anhui branch of a courier company also admitted that there are some non-standard problems in the industry, but there are also some objective problems.

The company's current business in Anhui is depleted. After the two rise in oil prices at the end of last year, it reduced the company's operating profit by 40%, and the cost of rental increased by 20%; the number of new workers recruited from college increased from 50% of total cost to more than 60%.

"Competition in the industry has made it difficult for us to raise prices very much. Under the pressure of loss, it may reduce the level of service, which is one of the reasons for the recent increase in complaints."

Improving laws and regulations and strengthening supervision becomes a top priority.

In the interview, all sides agreed that with the rapid development of e-commerce and circulation industry, there will be more and more demands for the delivery industry in the future.

Zhang Chun said that at present, the express industry follows the national standard of express delivery service formulated by the State Post Office in 2008, and it is mostly a number of principles, which no longer suit the development of the express delivery industry.

In particular, the compensation liability for the damaged and lost parcel of the express delivery company is too low, so that consumers are in a very unfavorable position, and their legitimate rights and interests can not be effectively protected.

Zhang Chun and other experts called for the development of a national and special law and regulation for express delivery industry as soon as possible.

Starting from the national conditions, we should make clear the responsibilities of all parties through legislation so as to prompt express enterprises to operate according to law, and effective supervision by regulatory authorities and standardize market order.

Many express company executives said in an interview that the express industry is short of talent at present.

Although there are Logistics Majors in universities, there is no express specialty.

There is a clear difference between logistics and express delivery. The volume of delivery is large and the timeliness is not strong. The express delivery industry is loose and tight. According to the method of doing logistics, express delivery will surely die.

Therefore, it is urgent to strengthen industry research and guidance.

Wu Songyun, general manager of a Hefei express delivery company, thinks that the development of the express industry has not kept pace with the growth of the business. The low price competition has occupied the normal profit margins of the enterprises and has affected the improvement of the service level.

"I also hope to recruit some university students to do express delivery, but the current salary level restricts us to recruit high-quality personnel."

Experts suggest that the government and trade associations should strengthen supervision and management, increase quality education and vocational skills training, and guide enterprises to operate in good faith, fair competition and healthy development.

Consumers should also enhance their awareness of safeguarding their rights. They should choose honest and well service courier companies. When they appear missing or damaged, they should complain to the Consumers Association and the competent authorities in accordance with the law and safeguard their legitimate rights and interests.