Jiaxing First Quarter Consumer Complaints &Nbsp; Clothing Shoes And Hat Disputes Are Very Concentrated.

Recently, the first quarter of Jiaxing Consumer complaints Statistical analysis was released. Compared with previous years, complaints in the first quarter of this year were directed at consumers. Outfit There are also some shocking consumer complaints.

　　 The amount of money involved is soaring.

In the first quarter, Jiaxing's consumer protection committees at all levels accepted 802 complaints about consumption and settled 783, with a resolution rate of 97.63%. Economic loss 4 million 169 thousand and 700 yuan.

In the first quarter of last year, consumers at all levels association A total of 762 complaints were received, 759 were resolved, the resolution rate was 99.61%, and the economic loss was 2 million 449 thousand and 700 yuan. Consumer complaints increased by 40 in the first quarter of this year compared with the same period last year. Amount of money An increase of 70.2%.

In commodities, complaints about daily necessities, tobacco, food and building materials showed an upward trend, and medical and medical complaints declined significantly. In the service category, the express service and intermediary service complaints rose most obviously, becoming the hot spot of this quarter, and the insurance service appeared zero complaints.

　　 Quality inspection and identification are concerned

stay commodity Among the categories of complaints, the top 102 of complaints were clothing and footwear complaints in daily department stores, accounting for 18.85% of the complaints. From last year's whole year, clothing shoes and hats are also hot spots for consumer complaints. The difference is that in the first quarter, consumers began to get entangled in identification.

In January 14th, Pinghu citizen Yue Mou bought a brand of men's down jacket. At that time, I did not look carefully. I found the sleeves damaged when I wore it for second days. Yuemou asked the store to replace the goods, but complained about it. The next day, the Consumer Protection Committee for mediation, but the two sides insist on sending technical supervision department to do the identification, after many reasons for failing to submit a check. In January 17th, the two sides re negotiated and compensated the consumer by the shop for 200 yuan.

Almost at the same time, a pair of "problem new shoes" were actually sent for inspection. In January 13th, Kim bought a Nike sneaker. Wear a crack on the right vamp for third days. Kim believes that the quality of shoes, shop shoes will be sent to the Hangzhou quality and technology supervision and testing center detection. The conclusion of the commodity quality consultation receipt issued by the center is that it is caused by scratches caused by external forces. Kim did not accept the appraisal results. After the mediation by the staff of the consumer protection committee, the shop can offer a discount of 30% on the original price if the quality problem can not be determined. Before April 30, 2011, consumers will buy 30 percent off more pairs of shoes. {page_break}

　　 I lost my clothes.

Among the complaints in service category, hairdressing is the first place, followed by express service. There are 34 complaints, accounting for 13.03% of service complaints.

Ms. Chiang of Pinghu will send 4 down coats and 5 other winter clothes to Wuhan's hometown. The parcel was sent from Pinghu, first to Jiaxing, then to Hangzhou, and from Hangzhou airlines to Wuhan, the package was lost.

After many representations, the courier company promised to pay Miss Jiang 600 yuan, but she said it was unacceptable: "the clothes in this parcel are worth at least 2800 yuan, and how to compensate me for 2000 yuan." After the mediation of Pinghu Consumer Protection Committee, the courier company compensated Ms. Jiang for 1500 yuan.

Express loss, damage, and delivery are not the punctuality of consumers. The Jiaxing Consumer Protection Committee believes that there are many disputes over the express delivery industry. The subjective reason is that the business enterprise lacks integrity and objectively or is not well regulated. Some of the existing regulations have unfair suspicion of loss or damage to express goods, which is easy for enterprises to breed irresponsible ideas.

　　 Mink coat washed and shrunk

The weather is getting warmer and winter clothes should be put away. In the first quarter, complaints about washing and dyeing services rose to 26, accounting for 9.96% of service complaints.

Ms. Liu sent a 12300 yuan mink coat to the dry cleaner's. A few days later, Ms. Liu went to get her clothes and found that the coat was seriously deformed and demanded that the dry cleaners pay for the original price of the coat. The owner of the dry cleaning shop admitted that the coat had been deformed. "But I was washing according to the instructions of the clothes. The clothes were seriously shrunk. Maybe they had some quality inspection problems. I can only pay 20 times the laundry fee, which amounts to 300 yuan."

Miss Liu disagrees. After mediation, the shopkeeper agreed to compensate Ms. Liu for 4000 yuan, and the damaged clothes were still owned by Ms. Liu.