ZARA Acknowledges Quality Problems And Apologizes For Unconditional Return Of Garments.

Public criticism of Beijing Consumers Association ZARA ZARA never apologized to the question dress. Consumer ZARA stores can offer unconditional return products if they buy products that involve problem products.

No refund is required for returns.

Xu Xueqing, director of public relations and communications of SA La Commerce (Shanghai) Co., Ltd., yesterday, said that after many communication with Beijing Consumers Association, Spain headquarters finally decided to return unconditionally for the 3 question clothes. She said, "to apologize to consumers, ZARA absolutely respects and attaches importance to the rights of Chinese consumers, and will also strictly enforce China's standards and quality laws, and cooperate with consumers' supervision and suggestions".

According to its introduction, the stores have been notified that consumers do not need to produce shopping tickets, whether or not they have been crossed, so long as they hold the products of question batches, the staff can check the goods in the system, and then they can return the goods on the spot, and refund them in full according to the funds purchased at that time.

　　 Consumer Association I hope to have written instructions.

Luo Gang, director of the social supervision and consumer guidance department of the municipal Consumers Association, said that ZARA Spain headquarters should also give a formal written explanation to the Consumers Association. The City Consumers Association hopes that ZARA will respect the legitimate rights and interests of Chinese consumers more in the future operation.

Xu Xueqing said that he would communicate with the Spanish headquarters and come up with a written explanation of the return rules as soon as possible, and provide them with the Consumer Association at any time.

3 question clothes

The "ZARA" brand number is 5627/594/700, and the dark colored casual trousers of Morocco origin (nominal wool content is 20%, the actual measurement is only 10.6%; the acid resistance perspiration, alkali resistance sweat stain and wet friction index are not up to standard).

"ZARA" 0518/227/800 coat coat (nominal filling 70% down, 30% feathers, measured cashmere volume 51.1%);

The number of "ZARA" is 0398/705/707 coat coat (with a nominal amount of cashmere 50%, measured 40.5%).

Dialogue

ZARA headquarters ordered the return overnight.

Last night, the reporter contacted Xu Xueqing, director of public relations and communications of SA La Commerce (Shanghai) Co., Ltd., who said that ZARA headquarters in Spain last night ordered the return of the night before.

Reporter: Why did ZARA call the product conform to the standard when it first made its voice?

Xu Xueqing: we have not denied the test results of the Consumer Association. The first statement is to emphasize that these garments do not contain ingredients that are harmful to the human body, and do not want customers to have misunderstandings.

Reporter: what does ZARA headquarters think about the public criticism of consumers' Association?

Xu Xueqing: a special meeting is held at headquarters. The headquarters gave us instructions on the night before last night asking for unconditional return to protect the rights and interests of Chinese consumers.

Reporter: ZARA has been criticized as "dodging" or "arrogant".

Xu Xueqing: ZARA has been very low-key, this matter, slow response to information, we are deeply sorry.