• <abbr id="ck0wi"><source id="ck0wi"></source></abbr>
    <li id="ck0wi"></li>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li><button id="ck0wi"><input id="ck0wi"></input></button>
  • <abbr id="ck0wi"></abbr>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li>
  • Home >

    Do Well In Reception Work With Courtesy And Courtesy.

    2011/6/3 15:34:00 51

    Courteous Reception

    Companies often come to some guests. As a member of the company, you naturally have the obligation to receive.

    How can we receive visitors courtesy and courtesy without affecting the work?

    This needs to be differentiated according to the identity of visitors.



    A leader, client, or relative or friend.

    You should be invited to the reception room and join in the tea. You can say, "wait a minute, I'll see if I am in or not," and ask for leadership immediately.


    Salesman.

    We may encounter most of this kind of personnel.

    At this point, you'd better call the relevant departments first. If the relevant departments are interested or have a prior engagement, you can direct them to the past.

    If you do not have an appointment, and the salesperson insists on seeing the relevant leaders, you do not have to turn your back on it. You can gently leave them with the material and head back to see the leader.

    If leaders are interested, you can contact them in a timely and active manner.


    Customer.

    Some customers visit the problem is very simple, do not need the leadership to come forward and solve it, at this time, you will show the "sharing leadership" skills.

    You can introduce them to the supervisor or personnel in the relevant departments.

    But in advance, he should take the initiative to contact him, and then specify the name and location of the Department.


    Unexpected guest.

    In such a situation, you should kindly ask the other party to give you the basic information such as name, unit, purpose of visit, and then ask the leader to decide whether to meet.


    It can be seen that doing reception work should learn to assess the situation and deal with the specific situations, so that we can be courteous and organized, coordinate the relationship between units and visitors, and show good professional quality.

    (Li Fang)


    When the service personnel receive or prepare to receive customers at work, they must be proactive and choose the right time.

    To provide quality service to customers is the duty of every service member. If you want to make your service work, it is important to stand in place and greet in time.


      

    Standing in place

     


    Under normal circumstances, service personnel should be standing on the job.

    Even if you are allowed to take a seat, you should get up and welcome the customer when the light is temporary.

    When standing in front of guests, the most important thing is to pay attention to standing in place, that is, the active service providers are not only able to take care of their own service areas, but also easy to observe the customers and the customers' positions.

    When carrying out counter service, there is a saying that "one person stands in the middle, two people stand on both sides, and three people stand on the front line".

    It means that a counter, if only one service person should be standing in the middle of the counter, two service personnel should stand on the side of the counter respectively; three or more than three service personnel should stand in a straight line with the same distance.

    When there is no counter service, most of the service personnel should stand near the door.

    When standing in welcoming guests, service personnel should generally face the direction of customers or customers coming.

    It is not allowed to walk around, busy with personal affairs, or get together to chat.


      

    Timely greeting

     


    In the service industry, it is a common practice for service personnel to greet their customers voluntarily. Usually, it is called "welcome to customers".

    As the first sentence spoken by the receptionist, the "welcome greeting" directly affects the first impression that the service staff leave to the customers and plays a decisive role in the paction process of both parties.

    There are three points for service staff to make themselves truly "welcome to guests": first, the right time.

    Only when we greet our customers in time do we greet each other in a timely manner, which will make the other person sound pleasant.


    Two, language is appropriate.

    When it comes to "greeting the guests", we must pay attention to proper addressing, greeting politeness and accurate diction, and make sure that it fits the language environment at that time. It is not only natural but also natural.

    At the same time, we must pay attention to politeness.


    The three is proper performance.

    When serving customers to greet customers, they must cooperate with their facial expressions and manners.

    Under normal circumstances, greeting customers is the most taboo and deadpan.

    The right thing to do is to smile, look at each other and nod.


    • Related reading

    How To Persuade Difficult Customers?

    Receptionist skills
    |
    2011/6/2 16:22:00
    94

    Receptionist Skills (Two): "Look At Colors And Look At Colors"

    Receptionist skills
    |
    2011/5/27 16:07:00
    58

    Counter Reception Skills: "Men And Women Are Different"

    Receptionist skills
    |
    2011/5/23 15:00:00
    56

    How To Guide Customers' Consumption Skillfully

    Receptionist skills
    |
    2011/5/17 15:36:00
    82

    The Way To Receive Different Personality Customers

    Receptionist skills
    |
    2011/5/16 15:10:00
    57
    Read the next article

    Roma King Fashion Men'S Choice For Successful Men

    Romanking Roma is the clothing brand of Rome, capital of Italy. In the middle of the nineteenth Century, it was a professional clothing store for the upper class custom-made clothing. At that time, it was mainly designed for Italy's noble dukes and gentleman celebrities.

    主站蜘蛛池模板: 色一情一乱一伦一视频免费看| 又黄又爽又色又刺激的视频| 亚洲人成网站999久久久综合| 99久久国产综合精品麻豆| 男生和女生一起差差差很痛视频| 手机看片1024旧版| 国产chinesehd在线观看| 中日韩欧美经典电影大全免费看| 色吊丝免费观看网站| 我和岳乱妇三级高清电影| 嗯嗯啊在线观看网址| 一个人看的www视频免费在线观看 一个人看的www高清直播在线观看 | 大伊人青草狠狠久久| 人妻体体内射精一区二区| 99久久精品国产免费| 欧美日韩视频在线播放| 国产精品国色综合久久| 人妻精品久久久久中文字幕一冢本| hkpic比思特区东方美人| 深夜a级毛片免费视频| 国产精品色拉拉免费看| 亚洲乱码一区二区三区在线观看| 欧美jizz18欧美| 日本久久久久中文字幕| 国产熟女一区二区三区五月婷| 乱系列中文字幕在线视频| 裸体跳舞XXXX裸体跳舞| 成人欧美日韩一区二区三区| 免费国产成人午夜私人影视| 99久久99久久久99精品齐| 欧美性bbbwbbbw| 国产性天天综合网| 中文字幕亚洲激情| 荫蒂添的好舒服视频囗交| 成人午夜看片在线观看| 亚洲视频在线观看网址| jizz.日本| 日本b站一卡二不卡三卡四卡| 冈本视频老版app下载安装进入口| 99re热久久资源最新获取| 最近高清日本免费|