Facing The Sea: Weave Complaints About "Consumer Protection" Skynet
Reporters recently learned from the industry and Commerce Bureau of Lin Hai, Lin Hai 12315
Grassroots network
The system has been completed, including 67 consumer rights protection liaison stations and 1024 contact points.
It is understood that the consumer rights protection liaison station is under the guidance of the trade and Industry Bureau of Linghai city and the municipal consumer protection committee, a grass-roots rights protection network organization established in schools, shopping malls, supermarkets, markets, tourist attractions, hotels, hotels and other establishments. At the gate, there are "12315 consumer rights liaison stations" plaque, and there are full-time conciliatory staff in the offices.
Establishment
Consumer rights protection
Liaison Station is to establish a smooth channel between merchants and consumers. It aims to solve problems quickly and effectively, with small objects not coming out of villages (shops), big events and no conflicts.
Consumer disputes
To resolve conflicts and improve the success rate of consumer disputes mediation.
According to relevant statistics, from January to June 8th this year, the Consumer Rights Protection Liaison Station in the jurisdiction of the East Branch of the industrial and commercial bureau of Linghai city has already settled more than 70 consumer disputes, with a reconciliation rate of 100%. The number of complaints and complaints from the 12315 network enforcement system has decreased from 40 per year in the past year to 3 per year, and the effectiveness of the consumer rights protection liaison station is remarkable.
Qian Zhixian, director of the Consumer Protection Committee of Linghai City, told reporters: "next, we must do a good job in training for the consumer rights protection liaison station, solve the consumption disputes in the fastest and most effective way through innovative mediation means, and strengthen routine supervision in daily inspections, eliminate counterfeit and shoddy products from the source, standardize business practices, and strive to create a safe, healthy and safe consumption environment."
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