Daphne Calls After Sale Service Guaranteed &Nbsp; Promises Are Hard To Cash In.
In July 15th, netizens, Ms. Zhang, reflected that she bought a pair last summer.
Daphne
Women's style
Sandals
Because the clerk said that whenever your shoes are broken, they will be maintained free of charge.
I think this after sale is good, so I bought it without hesitation.
Sandals do not wear for 2 months or a year.
I wore it out several times today, and the strap was broken, so I took it to Daphne to repair it.
The store manager of Shuicheng Road said, "let me take it in 10 days."
This is not much. After 2 weeks, I went to pick up my shoes. The clerk replied lightly that he could not fix it.
Returned from the factory.
Daphne customer service today, the same answer can not be repaired.
Say you have three bags, they are not responsible.
That's right. But where was your promise at first? It's not a responsibility for shoes to pass three bags. Everyone understands that.
But your selling point is that "whenever it is bad, it will be responsible for it."
Now use this reason, is it not farfetched?
I used to take the shoes to repair them, and they didn't ask me to receive the invoice similar to the invoice, which indicated that they were committed to such after-sale service.
Just because their shoes repair staff were not happy to repair, they returned the shoes that were so easy to repair.
For Daphne
Women's Shoes
It is very improper and irresponsible to say that as long as the shoes are broken, they can be maintained free of charge.
But when it comes to asking for a promise, it can't be done.
Therefore, if Ms Zhang has evidence that Daphne shoe salesmen really say this, then Daphne is obliged to fulfill its oral promise to repair shoes for them.
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