How To Communicate Successfully With Customers On The Internet

　　 network Trade has changed people's way of life and the conventional way of operation. The rise of Internet trade is an inevitable trend, but the communication between Internet trade is even more difficult.

First, there are only pictures of products on the Internet.

This is the largest bottle item of Internet trade. Customer It is very difficult to communicate on product issues. I personally believe that if a company releases a detailed picture of the product's performance, specifications, weight, components, parts and materials, and other sub items when publishing product pictures, it is best to introduce a better picture of each part of the picture, let people see it at a glance, and list 1, 2, 3, 4 points in each classification section, so as to make the customer more sure of your product and system.

Two. offer The techniques should be scientific.

I found a lot of enterprises on the Internet found that the quotation is not scientific. I suggest that when the quotation is quoted, it is better to use the form of quotation. The key is that when you make the quotation, you should make an analysis and comparison of the price of the industry. The comparison items include specific items such as price, performance, accessories, service life, after sale service, brand advantage, special support, etc., so that the customers can understand the superiority of your company's products at a glance and leave a deep impression on the customers' mind. This is the invisible communication of network trade.

Three, language problems of communication:

I found a strange phenomenon on the Internet. Many enterprises are not enthusiastic about the timely response of enquiries. In fact, network marketing and field marketing are not very different, because whether online or on the spot, the target of marketing is people, so that customers need to feel the service standard and service attitude of enterprises, so as to reflect the professionalization of enterprises. The most important thing is to use language emotional communication. I find that 80% of enterprises only regard the Internet as a network and communicate with each other, that is to say, you ask me to answer, and answer carelessly.

There is an old saying in China. Just think about it. Internet marketing is also true. Statistics show that 82% of business success comes from emotions. It seems that the biggest drawback of Internet marketing lies in the human factor. As a network operator, we should also grasp the human factor. We should know that any marketing is not a naked marketing. The essence of marketing is to create a sales atmosphere. Is there anything I can do for you? I wish you a prosperous business. These simple words, I think everyone will say, the key is whether they can speak.

Four, try not to use network language as much as possible.

I find that many Internet traders love to use the Internet language. Here I would like to advise these people that it is best to use the Internet language less, perhaps when they offend your customers and make you laugh and cry. I remember one time when I was talking to a supplier about business, I asked him what I didn't understand. Maybe I asked the question too simply. He gave me one. Almost didn't kill me, and business was much less. In fact, the way of writing in Chinese is very good. We should make full use of the advantages of words to excavate the deep feelings of the soul, and let the other side feel your sincerity and reality. You should know that everyone is willing to make friends with genuine people. My customers and I are good friends. When they come to visit, they will come to see me. I think this is success! We must bear in mind that Internet trade is not only a network trade, but also a great internet marketing business.

Five, I suggest that every network operator should install video and headset, and when necessary, it is best to use voice to communicate.

The advantage of voice communication is timely and accurate transmission of information and language emotion, if the phone is better (because of the clarity of voice). To a certain extent, my customers must communicate with my customers by telephone. My laughter, my magnetic voice, my voice's sincerity, my attitude, my spirit always stimulate my customers, ha ha, want to run can't run!