More Than 3000 Yuan Dress Wear 11 Days Cracking Business To Dress Without "Three Packages" Provisions Refused To Pay

"How about 3000 yuan dress?"

A few days ago, Ms. Wang from Hangzhou complained to the Yiwu industrial and commercial bureau of the heavy industry and Commerce Bureau that she bought a dress at a fashion shop in Yiwu and just washed it once.

[consumer complaints]

A dress breaks when it breaks.

In May 29th, Ms. Wang went to Yiwu.

In June 9th, Ms. Wang washed the dress dry.

When I was about to put it in the wardrobe, I suddenly noticed that there was a cracking phenomenon in the seam of the dress's armpit and the back position.

"Just a few days before you break it?"

Ms. Wang felt very unhappy. She called the fashion shop two times in June 12th and 14th, and asked for an explanation of the problem of cracking.

"At present there is no clothing related" three package "related provisions, we do not have to assume responsibility.

The salesperson of the fashion shop said that customers could repair themselves with needlework.

Ms. Wang was unable to accept this. After repeated representations, she complained to the heavy industry and Commerce Bureau.

Dense city and industry and commerce immediately convened both sides.

The head of the fashion shop said that because the state and Zhejiang did not have the "three package" Regulations for clothing, there was no legal basis for consumers to claim compensation from the fashion shop.

After being explained patiently by the industrial and commercial mediation staff, the merchants finally agreed to replace Ms. Wang with a dress of the same style, the same color and the same type.

[warm reminder]

There is no "Three Guarantees" requirement in the industry.

Does not mean that businesses are irresponsible.

In the first half of this year, the industrial and commercial institute received 17 complaints about clothing quality.

In these consumer complaints, there is a widespread belief that clothing businesses do not have a "three package" requirement and refuse to accept responsibility.

"Businesses actually want to avoid responsibility on this grounds."

The staff said that before the introduction of the "three package" regulation in various industries, the state has formulated and implemented the "State commodity liability repair, return and replacement" three packages "regulations," for short, "commodity" three packages "regulations.

This provision specifies the responsibilities that businesses should take.

For example, if the quality problem occurs within 7 days from the date of the sale of the commodity, the Seller shall return it unconditionally. If there is any quality problem within 15 days, the Seller shall give it unconditionally.

Therefore, even if there is no specific "Three Guarantees" provisions, businesses can not take this as a reason to evade the corresponding responsibilities and obligations.

Yiwu industrial and commercial department reminds consumers to enhance awareness of rights protection, pay attention to the preservation of relevant consumer vouchers, if there is a dispute, they should promptly complain to the industrial and commercial departments or the consumer protection committee, and earnestly protect their legal rights.