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Shopping Malls BOSS Men'S Wear: Sleeves Long Can Not Be Retired

2011/10/12 10:53:00 58

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Recently, Ms. song has a friend in BOSS, a large shopping mall in Ji'nan.

Exclusive shop

Bought a man's clothing to give people, found that the sleeves are a bit long, and asked to return when they were rejected. She asked the 12345 citizen service hotline for help.

Reporters learned on the 11 day, after many coordination, at 16:50 on the 11, BOSS store has agreed to return her for the near future.

Consumers wear long sleeves and want to be rejected on the same day.

In October 7th, Ms. song commissioned a friend to buy a man's worth of 2950 yuan at the BOSS store, hoping to send her relatives to the next day.

On the same day, she asked her relatives to try on, but found that the sleeves grew longer.

Miss song came to the store that evening to ask for a return, but she was rejected.

At this time, Ms. song saw that there was a seal printed on the left upper corner of the invoice that "this cabinet does not take part in free return".

This makes her feel that BOSS has the suspicion of "big shop bully". "Clothes are not suitable for the same day," she said. The explanation given by the shop owner is "BOSS is an international brand, enjoying the protection of imported products and buying it."

[store] before buying, there are hints, inappropriate can be modified.

At 13:46 on the 11 th, the reporter called the BOSS store phone. The store manager said the store did not say "BOSS is an international brand, enjoying the protection of imported products and buying it back."

As for the length of the sleeves, it is designed for design, and the size of each person is different.

There are also special revisions in the store, which can solve the problem of sleeve length, but Ms. song refuses to modify them.

About no refund, the manager said that a man came to the shop that day.

Buying clothes

For the salesperson's prompt "no refund, can be modified", he did not raise any objection.

In addition, there are signs in the store for non refundable goods, and the invoice is covered with "this counter does not take part in free return." this chapter is also available in other overseas product stores.

[shopping malls] overseas

commodity

The shop will not turn green.

Subsequently, the reporter contacted the customer consultation office of the mall, and the staff said that the overseas importing shops would not be green in management.

There is no explicit support for the "no refund" signs and chapters in the store.

"Special commodities are treated in a special way. We ask the store to make clear the agreement between consumers and consumers.

If we are not satisfied with the agreement, consumers can contact the shopping mall and help us deal with it. "

At 16:50, Ms. Song said that BOSS agreed to return the goods for her.