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The first step in sales of service stores is the psychological preparation of sellers. After having psychological preparation, they can deal with the following sales activities calmly.

There are five kinds of feelings in sales:

1. confidence: confidence is a kind of invisible quality. It can not be obtained by taking a piece of medicine, but it can be developed and is an important investment for the future.

2. love: we should treat customers as relatives, friends, and use your service to enable customers to feel it.

3. patience: when we are selling, we must be patient and considerate when we can grasp the premise that customers can buy.

4. perseverance: unwilling to fail, continue to work one by one.

5., seize the hearts of customers: grasp the psychological dynamics of customers, what to do next, what needs.

Next is a series of skills that will appear in the sales process.

Only when customers enter your shop do business. Customers often want to shop in a dynamic and pleasant atmosphere.

Therefore, the shopping guide should show a very enthusiastic attitude towards work, agile, lightness, and timely "busy", rather than arranging goods or buying goods.

A smile is the best service, so long as it is natural, it can infect the customers. The voice must be gentle, natural, powerful, clear and full of confidence.

Customers have just entered the store, and the shopping guide should not rush to greet them, give customers a free space and avoid overheating.

1. I am the center of customers: such customers have a strong grasp of the choice of Lu, and will not easily change for others' persuasion.

Therefore, careful observation of his clothes and movements, he often pays attention to the longest clothes that he is most interested in, when the salesperson should take the initiative to find suitable size for him to try on.

About 2. of the indefinite customers: when customers choose, they sometimes hesitate because of this or any other reason. The salesperson should take the initiative to talk with the base, understand the reason, stand in his position, consider for him, make suggestions, pay attention to the tone and content should be professional, and choose clear, do not let customers hesitate even more.

3. talkative customers: customers should speak less and listen more.

Timely acquisition of goods meets basic requirements.

Do not argue with opinions.

If business is busy, politely retire and turn to other guests immediately. Don't neglect him.

Customers with less than 4. words: carefully observe and judge their interest points first, then take the initiative to attack, professionally talk about the advantages of products and so on, and pay attention to the succinct and moving language.

5. the incessant customers: listen carefully to the reasons for their entanglement and then take them away from the store.

6. picky customers: the quality of our products can withstand the most stringent inspections. When customers are picky, they should be confident and inform customers with stricter professional inspection standards, so that they can understand the quality of products and withstand scrutiny.