Clothing Stores Correctly Handle Customer Complaints &Nbsp; Avoid Adding Fuel To The Fire.

Clothing stores open for business and are afraid of customer complaints because they will affect.

1. change reception, complain customers, pay attention to the venue.

When customers complain in anger, letting customers vent their dissatisfaction in front of the counter will affect the shape and business of the store.

Moreover, no matter who is a shopping guide, such a customer must not quarrel with the customer loudly, because it will only add fuel to the fire and make the customers more angry.

With such complaints, customers can be invited to the reception room to listen carefully to customers' questions and then explain or communicate with customers one by one.

The interruption of customers' complaints will be very bad, so that customers will feel grieved and get no complaints. The result will be very bad.

2. people who change their Receptionist

Many clothing customers are not overly concerned about clothes. Sometimes, the attitude of the shopping guide is too stiff, or the words are not right, and the tone is not right.

When the customer is dissatisfied with the service attitude of the service personnel, let the shop assistant come forward to solve the customer's problem, the customer will have a preconceived mood, not only is not conducive to the solution of the problem, but also will aggravate the customer's dissatisfaction sometimes.

For a more experienced, more senior shop assistant, the customer will feel respected and will help solve the problem satisfactorily.

3. change the time to solve the problem

Handling customer complaints is timely, but if the salesperson can not solve the problem, he can ask the customer to make another appointment.

On the one hand, there is a chance of communication. On the other hand, customers will not lose confidence in you at once.

Of course, some customers are unwilling to waste time. They should take care of their customers' convenience and sincere attitude.

Customer complaints, there must be problems.

After processing, we must record and improve it in time, and apply it to other customers.

Handling customers' complaints must be patient and loving.

Customers can feel it.