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Apricot Leather Shoes Look Good &Nbsp; Quality Problems Frequent Speechless.

2011/12/30 11:37:00 17

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The newly bought shoes had serious cracks in less than 20 days.

Peeling

Phenomenon, got the counter, but the shop owner said.

shoes

Quality is no problem, no replacement, which makes the public Miss Yang very angry.

Complaint

Shoes do not wear for 20 days.

Ms. Yang told reporters that in November 20th, she was in a mountain road.

Market

The forest Princess bought a pair of apricot leather shoes at the original price of 839 yuan, but the shoes had not been worn for 20 days, and there was a serious quality problem.

The shoe upper of leather shoes has not only appeared many cracks, but also has the phenomenon of shoe surface peeling.

"Warranty card has clearly stated that the appearance of shoe cracking, a month replacement, three months warranty.

In December 10th, I found the salesmen of the counters asking for a refund, but they said they had no quality problems and refused to return them.

Ms. Yang said.

Ms. Yang has repeatedly found the forest Princess counters. In December 15th, the head of the special cabinet promised to send the shoes back to the manufacturer for quality inspection, and indicated that if the shoes were really the quality problem, they would return them.

"They sent their shoes back on Friday, and told me on Monday that there was no problem in the quality inspection of the shoes, and then they ignored me."

business

Undetected quality problems can not be returned.

24, the reporter accompanied Ms. Yang to the princess forest counter. The staff of the counter said that the shoe had not detected the quality problem and could not help Miss Yang to replace it.

However, reporters found that the manufacturer's quality test report did not send back with the shoes.

In response, the staff of the counter said that the quality inspection report should be submitted to the manufacturers ahead of time. If Ms. Yang needs it, the quality inspection report can be obtained next Monday.

In response, Ms. Yang said she had clearly asked manufacturers to send back the quality test report.

Later, Ms. Yang called the head of the forest Princess counter at the scene, but the person in charge of the counter said on the phone that she had no time to come to the scene to deal with the matter.

Finally, Mr. Hu, the manager of the shopping mall, said that Ms. Yang could take the shoes to the quality inspection units above the municipal level for testing. If they prove that the shoes do have quality problems, they will definitely return them.

"For such shoes that do not see problems, we have no right to return them, if you can produce proof of the quality supervision department.

It shows that there are quality problems in this pair of shoes. We promise to return them and compensate for the quality inspection and pportation costs. "