The New Shoes Wear 1 Kilometers, And Wear The Heel Is A Quality Problem.

March 5th news: according to reports, recently, Mr. Xu, a citizen, told his hotline that his daughter bought a pair of new shoes on the first floor of the new shopping mall on the new Songjiang road in Songjiang District. After wearing a pair of new shoes, she soon wore out her heels. The shopkeeper told reporters that the condition of the worn heel does not belong to the shoe quality problem, so it can not be replaced. Lawyers believe that if the buyers and sellers need to identify the quality of shoes, the third party bodies can be identified. If there is any quality problem, the Seller shall have no reason to return the goods for the buyer.

　　 The new shoes wear 1 kilometers and wear their heels.

Miss Xu told reporters that she was in the afternoon of February 24th. 360 degree The store looked at a double discount. Skate shoes Because it is only 180 yuan and it is comfortable after fitting, it will buy home. After dinner that day, Miss Xu went out shopping in her new shoes and family, but she did not think that after walking about 1 kilometers, she felt pain in her right heel. It is learnt that Miss Xu took off her shoes and saw that the socks were bleeding. After taking off her socks, she found that a piece of leather on her right ankle and Achilles tendon had been worn away. After finding out the situation, Miss Xu stopped her shopping and hurried home, and Miss Xu never crossed the pair of shoes.

Seeing that there was a statement on the silver bar that "if there was any quality problem, it could be exchanged or returned within seven days", Miss Xu did not go to the shop for the first time, but waited until two days later before she arrived with her father in the 31st degree store. According to Mr. Xu, Miss Zhang did not agree with their request for return, saying that they could only change one pair and add more money. "Is it not a quality problem that my daughter wears their shoes and breaks their heels? Is it not a quality problem? Why not follow the statement on the cash register?" Mr. Xu said. "They not only refuse to return goods, but also tell us that we need to pay 10 yuan for a pair, which we can not accept." Miss Xu also said that she felt that the size of the shoes was not appropriate, but that they were defective in the design of the shoes.

　　 Shop owner: no quality problem, no return.

For Mr. Xu and his daughter's request for return, Miss Zhang, a shop owner of the 31st degree store, said Miss Xu's heel was not a shoe quality problem. Therefore, according to the company's regulations, it can only be exchanged and cannot be returned. "The quality problem we say is based on" Three pack method "It is stipulated that if the shoe breaks the bottom section or degumming, it will definitely return the goods, but Miss Xu's situation is likely to be a wrong size, so we can only replace her."

According to Ms. Zhang, in February 26th, when Mr. Xu and his father came to negotiate, she introduced a sneaker to Miss Xu again, and the size changed from 36 yards to 37 yards, which was almost recognized by Miss Xu. The price was 190 yuan after a discount, which was 10 yuan higher than the shoes purchased by Miss Xu.

Reporters before the deadline, Miss Xu told reporters, temporarily dismissed the idea of return, and said they would take time to go to the store to try to pick a pair of shoes do not need to add money to exchange.

　 Lawyer's statement

Do you have quality problems?

Third party organizations can be identified.

Xu You, a lawyer at the Jianglian law firm, believes that the core of the case is that the buyers and sellers are divided on the quality of the shoes, resulting in a gap between the results. If buyers and sellers insist to confirm whether there is any quality problem in the shoes, the buyer can ask the third party agencies to identify them. "If the quality problem is identified, the Seller shall have no reason to return the goods for the buyer, and bear the cost of the buyer's appraisal agency." However, Xu lawyer admitted that although this method is effective, but the cost may be far higher than the cost of shoes itself, it encourages the buyers and sellers to actively negotiate.