Coping Skills Of Six Types Of Customers

The price is Taobao. shop What happens to you is that if your price is already low but customers are still struggling with your price, how do you deal with it? The Taobao channel Xiaobian of China online store thinks that customer service is a force that can not be ignored. Good customer service can not only allow your customers to accept your price willingly, but also may become your repeat customer and bring you new customers. In response to the problem of bargaining, Xiaobian is right here. customer The classification is made, and then the price of each type of customer is raised. Coping skills Share with you.

There have been many bargaining cases, and there are various reasons. Some like cheap ones, others have developed habits. But generally speaking, there are the following ways. I would like to summarize briefly whether parents have encountered similar problems.

1. Promise type: it's too expensive. For the first time, you can give me a cheaper point. I will buy it again next time, and many friends will also buy it.

2, arbitrary: everything else is good, that is, the price is too high.

Seller: pro, I totally agree with you, but parents should know that the price is directly proportional to the value. Now you may think that the purchase is more expensive, but in the long run it is the cheapest. Because you buy things right at a time and share the cost of long-term use, this is the most advantageous. As the saying goes, good goods are not cheap and cheap goods are not good. Therefore, we would rather explain them for a time, and never apologize for quality.

Seller: if you use a cheap, poor quality product to pay a higher price in the end, you will save money at the moment, but you will lose more money in the long run. Do you think it's worth it?

Seller: actually, I think that when we buy, we mainly care about the price, but we will care more about the quality of this product during the whole product's use. So I believe you will have the right judgement.

Seller: we all know that good goods are not cheap, cheap goods are not good, in fact, if we look at another point of view, the best products are often the least expensive, because you bought the right thing for the first time, and you don't need to spend any more money on it, and it takes a long time to bring you high value, do you think so?

Seller: price should be considered, but do you think quality is equally important?

Seller: our product is not the lowest price, because the price is not the only factor to consider when you buy the product, is not it? What do you want to get is the value that this product brings to you? The value of a product lies in what it can do for you, not in how much money you spend on it.

3, coercion and coercion: the price I say, if I sell it, I will take it now. If I do not sell it, I will go down.

Seller: dear, if you think the price you say is very suitable, I can only say sorry, you can not buy this price in the whole market. You can also compare, if necessary, you are welcome to shop at any time to buy Oh ~ ~ ~

4, win sympathy type: I am still a student bought for my brother (sister), you will be cheaper!

Seller: kiss, ah, now Taobao's business is also difficult to do, competition is fierce, our sales have not yet completed this month, it is actually not easy for everyone. Why bother with each other? If we bargain again, we will be in tears this month, please understand our difficulties, OK?

Seller: Thank you very much for patronizing the small shop. You are the first time to come to the store for consumption. The discount is not very big, please understand. When you purchase second times in a small store, it is our regular customers and members. Later, whether you buy it again or introduce friends to buy it, we will give preferential treatment according to different amount.

5, contrast: who, whose home is cheaper than you, are you cheaper?

Seller: pro, the same clothes also have the quality difference, the most important thing is the fabric problem, the different fabric will directly affect the price difference. It will also be different because of brand, purchase channel and other factors. We can't give you the price. You can compare it more. If you choose a small shop, we will give you a discount as far as we can.

6, excuse me: Oh, my Alipay doesn't have enough money. I only have so much money in Alipay.

Situation analysis: Generally speaking, buyers say this is sometimes because Alipay is not enough money. For such a situation, he has made up his mind to buy, so we just need to be patient and wait for his repaid payment.

If it is an excuse for bargaining, then we can analyze it concretely. If he says that the amount of money is not much different from the amount originally needed to pay, there is still room for profit. Then we can take a more generous attitude.