SAIC Is About To Issue Special Documents For Group Buying Industry.

As of March this year, Group buying industry in China It is just 2 years old. In the past two years, the group buying industry has been thrived for two years, and it has been mixed up for two years. More and more consumers accept and fall into the group buying mode, but behind the upsurge, complaints about group buying are also increasing rapidly. And this dissonance is also eroding the image of group buying industry.

The 2011 report on customer complaints of China group buying released by the navigation website group 800 shows that: the 800 consumer group buying complaints platform has received 11812 complaints throughout the year, 6703 of the group buying websites have been resolved, and the rate of unresolved complaints is still 43.3%. At the same time, the more than 10 online group buying websites that monopolize the market share 90%, the average complaint settling rate is 71%, compared with the 85.2% level in 2010, it has dropped by 16.6%.

It is reported that in the upcoming CCTV "3.15" party, the electricity supplier industry represented by group buying will become the "leading role" of the party. In March 12th, the relevant departments and business representatives of the group buying industry also held a forum on "improving the level of online group buying services". The commerce ministry, the State Administration of industry and commerce, the China Consumer Association, the Beijing Electronic Commerce Association, the China consumer newspaper, Wo Wo Group and other relevant responsible persons attended the meeting. Yang Hongfeng, deputy director of the market supervision and Management Department of the State Administration for Industry and commerce, said at the meeting, "SAIC is about to issue documents for group buying industry".

　　 Yang Hongfeng, deputy director of the State Administration of industry and commerce, market supervision and management division, is building a platform for monitoring online commodity trading.

The former country has held a teleconference to launch a special action to crack down on infringement of consumers' rights and interests. While cracking down on illegal activities, we should also promote the model text of group buying contracts. In fact, there are many problems in group buying contracts, one is the overlord clause, the other is a contract involving many aspects, the contract of group buying website and the operator, and the contract with the consumer. I think these two aspects should be properly handled in the contract, which is a matter of contract management.

In view of some problems in group buying industry, we may issue a document for one or two days, specifically for group buying business.

In terms of online shopping regulation, SAIC is establishing a regulatory platform for online commodity trading. Virtual economy can not rely on people to defend. We must make use of information technology. Now we have six regulatory platforms, which can be completed this year. A vertical search system, including the main body, illegal activities, objects, etc., as well as management platform, cooperative investigation and interaction, profit management, and platform for operators to complain and report, can be established step by step this year. We hope to use this means to strengthen the management of network operators and protect the legitimate rights and interests of operators and consumers.

　 Wu Dongping, director of the market supervision and Administration Department of SAIC, the group buying website should have more connections with the local 12315.

In fact, a lot of businesses are having problems. Group buying websites are dragged in because partners fail to keep their promises. I suggest that when the group purchase website expands the market, it will contact the local 12315 complaint agencies. Now we have entered the community in 12315. We have entered the supermarket and entered every link. They have mastered many new situations. Group buying website should pay attention to the collection and collation of information, and avoid the poor reputable businesses, so as not to neglect the quality in order to enlarge the market.

　　 Dong Zhuli, Deputy Secretary General of China Consumer Association, ranked first in online shopping.

Group buying industry has been flooded with counterfeit goods and difficult to replace. High standard and low discount Price, price exaggeration, misleading consumption, service overbooking, cash difficulties and so on. According to the latest news of CCTV 135 evening, the top ten complaints were ranked first in online shopping. According to the statistics of China Electronic Commerce Research Center, a total of one hundred thousand complaints were received from e-commerce last year, of which 52% accounted for online shopping. Some media pointed out that fake products are the poison of group buying. The original price is the poison of group buying, and the shrinkage of services is the bruising of group buying. The safety problem of group buying has attracted the attention of the whole society. {page_break}

　　 Li Jun, deputy director of Consumer Protection Bureau of State Administration for Industry and Commerce: consumer recognition is crucial to network economy.

In the final analysis, the network economy is the service economy, the content of services, the form of services, the level of service, the service objects and the recognition of consumers are very important for the development of the network economy. As a new economy, the network economy needs the regulation of national laws. It needs the management of government organs, the self-discipline of industry organizations, and the enhancement of the quality of enterprises themselves. In this regard, the government, industry, social organizations and enterprises have a lot of work to do.

　 Bai Hailong, director of e-commerce and Information Technology Department of Ministry of Commerce: group buying website entrepreneurs should see industry significance.

The demand for domestic demand for economic growth is very high. Over the past two years, the task has been heavier every year. At the beginning of this year, the leaders of the Ministry of Commerce summoned relevant departments and bureaus to study the policy of promoting consumption. Online group buying is a specific form in e-commerce. It has injected new vitality to the development of circulation industry, because group buying is not only available in the network, but also exists in the physical market. However, with the use of information technology, its expansion speed and its business mode have been updated and developed. Online group buying is a very good mode for e-commerce to penetrate into the life service industry. It is hoped that the majority of entrepreneurs who want to do group buying should see the responsibility on their shoulders and see the significance of the industry they are engaged in.

　 Wo Wo Group senior vice president Chen Yuxin: guide businesses to act in the short term to become long-term behavior

Just mentioned business integrity, how to spy on him? Wototuan Before the group purchase is a single order, after the business has been evacuated. In order to change this pattern, our current mode is group buying and shopping mall. The mall is a platform that businesses can build on their website for a long time to sell their products, so that merchants will not do some short-term interests. He should consider the brand of enterprises and consider the long term consumption channels. In addition, in view of the difficulty of booking, we are developing a new system, which is a bit like the seat system of civil aviation. In the future, it will set up an information platform with businessmen. When it is consumed, it can occupy the position in advance, so long as it is available, it will solve the problem of difficult booking.

　　 Qiu Jianguo, director of Complaints Department of China Consumer Association: Complaints growth reflects industry development to a certain extent.

Complaints from enterprises are normal and complaints are not normal. What is not a complaint? One is that the enterprise has not yet been established, and the other is that the enterprise has gone bankrupt. There is a positive correlation between the number of complaints and the development of the enterprise industry. It is not directly proportional to the number of complaints, but it must be a positive correlation. The development of the enterprise is fast and the complaint is fast. Before 2009, it is hard for you to imagine complaints about group buying, so the industry is developing very fast. Since 2010, it has been developing very fast, so the complaint volume is coming up.

　 Beijing E-Commerce Association Secretary General Lin ya: group buying website customer service staff is too young under pressure overload

Although e-commerce has entered China for more than ten years, it is still a young child. It is not yet mature. There are still many things that need attention, support, help, guidance, supervision and so on. More positive attention should be paid to it. We found several problems. First, group buying has more than 70% of the problem in the selection of partners. Two, it is easy to get problems in control. Three is when customers complain, because the industry is relatively young, its customer service personnel are over twenty-five years old. Twenty of the children, to deal with a large number of complaints every day, he bear the pressure is in fact ordinary people can not imagine.

　　 Yu Guofu, member of the policy and Law Committee of China Electronic Commerce Association, lawyer: group buying fraud will face numerous "Wang Hai".

What I used to see was similar. Wang Hai That kind of single consumer, and once in the field of group buying, there are group buying consumers to cheat consumers. He may be faced with countless Wang Hai. The legal risks he brings is enormous. We often call consumers a disadvantaged group, but in the group buying, whoever is strong or weak is not sure. If a single group buys a large number of consumers, we must know that overriding is stability. At this time, consumers may turn to be strong.

　 Qiu Baochang, head of the lawyers' group of China Consumer Association, should have the right to regret online shopping.

Group buying website has a regret right because it is prepaid. The right to regret has already existed in the European Union, such as long distance shopping, transaction mode changes, consumers' right to know, and the right to choose is limited, so they can have the right to regret online shopping. This is in our country, and our direct selling Ordinance can give unconditional return within a few days, in fact, the right of consumers to regret. So in the online group buying, we must have such rules. Of course, we are glad to see that Wo Wo Group is the first to introduce these practices that are relatively common abroad, and should be standardized in our future laws and regulations.