The Quality Of Clothes Is Not Too Bad.

In 2011, a total of 36595 consumers were consulted, received consumer complaints, Shen (complaints), and reported information, an increase of 10% over the same period last year. Among them, 30946 were consulted, 2528 were complaints, 1807 were complaints, and the closing rate was 98.8%. 1315 cases were reported, and the closing rate was 96.1%. The economic losses for consumers were more than 1550 yuan. In 2011, the hotspots of consumer complaints were mainly related to clothing, shoes and hats, communication products, household appliances, telecommunications services, beauty and fitness, storage and logistics, home building materials, food, family cars, off-site shopping.

　　 clothing Quality is not enough.

In 2011, a total of 779 complaints about footwear and clothing were received, representing an increase of 35.7% over the same period last year. The main problem is that the quality of products is not good, the down coat drills, cashmere pants, pilling, opening, breaking, and fading; exaggerated functions of functional clothing for body building and health care; the virtual price of the business, the shoddy, misleading consumers by means of discounts and coupons.

Case: Mr. Yu bought a 1290 yuan in a department store. Men's trousers After wearing it for a month, they found that the trousers were badly worn and could not continue to wear. After mediation, the Department found that the trousers had quality problems and returned them for consumers.

　　 Mobile phone: forced bundling sales

In 2011, there were 516 complaints about the repair, replacement and return of mobile phone products, an increase of 40.5% over the same period last year. The main problem is that individual dealers and producers violate the "Three Guarantees" Regulations for merchandise replacement, and set rules to mislead the consumer. There are problems such as too long maintenance time, crash, signal error, motherboard failure, black screen, short battery waiting time, and failure of key buttons. Some big brands benefit from market dominance and sell and sell bundles in sales.

Case: in December 15, 2011, Mr. Ji bought a mobile phone at a mobile phone store, worth 3000 yuan. At the time of purchase, the operator forced to sell the earphone worth 300 yuan to him. After mediation, operators returned earphones for consumers.

　　 Appliances: maintenance fees in disguised form

In 2011, the purchase quantity and complaint volume of household electrical appliances increased sharply, and Shen (v.) made 382 complaints, an increase of 55% over the same period last year. The main problems include: lagging behind service, arbitrary charging, poor maintenance technology, artificial delay, maintenance of spare parts at random, black box operation, maintenance fees in disguised form, fraud.

Case: in May 2004, Ms. Li bought an electric water heater and cracked in March 2011. She found the after-sale service, but after sale, she refused to repair it because the model was offline. As a result of the purchase of the business, the company promised to "share the whole life of the liner". After mediation, after sale, a new machine was replaced for consumers, and the new commitment of "free replacement of internal bladder within 5 years" was made again.

　　 Telecom: superimpose value-added business without authorization

In 2011, Harbin Industrial and Commercial Association and Consumer Association received a total of 357 complaints about telecom services, representing an increase of 59.1% over the same period last year. The main problems involve unauthorized changes and superimposition of value-added services, the consumption of consumers' fees, the unclear and opaque charging standards, and the tendency of continuing business in terms of overlord clauses.

Case: in July 2011, Mr. Wang found that the bill of phone charges was inexplicable in a monthly 10 yuan subscription service for "order service", which lasted for 3 months, with a total of 30 yuan. After mediation, the telecommunication company returned 30 yuan SMS subscription fee.

　 Beauty: exaggeration and pitfalls.

In 2011, Harbin Industry and Commerce Department concentrated on the beauty industry, and received 345 complaints about beauty and fitness (Shen), an increase of 72.8% over the same period last year. The main problem is that some beauty bodybuilding, such as discounts, and so on, attract consumers to apply for beauty cards or fitness cards. After receiving services, businesses require consumers to pay all kinds of fees until they are locked in.

Case: Ms. Tang handled a $3880 hairdressing card in a beauty salon in Daoli District, and consumed more than 10 times. Every time she went to the staff, she was asked to add money again. After mediation, businessmen returned 2500 yuan for the remaining beauty.

　　 Logistics: express transportation is not fast.

In 2011, Harbin Industrial and commercial departments received a total of 288 complaints from the logistics industry, up 33% from the same period last year. It mainly involves the Shenzhou logistics market outside the main road, the empty car distribution station near the Binjiang Railway Station, and some express companies. There are price deception at some distribution stations. When picking up goods, the freight distribution station charges the consignors in disguised form, and the delivery companies are not fast enough to transport goods, and the compensation for the damaged goods is controversial.

Case: in May 2011, Ms. Yao commissioned a courier company to send a laptop to Shenzhen. When the other party received the goods, she found that the computer screen was cracked and could not be used. After mediation, the courier company gave Yao 1000 yuan as compensation for the loss of the display screen.

　　 Home building materials: receiving money is not timely delivery.

In 2011, a total of 253 complaints were received from home building materials, representing an increase of 32% over the same period last year. The main problem is that the purchase of home building materials such as fades, cracks and other problems, businesses are not timely delivery, after-sales service is not timely.

Case: in December 2011, Ms. Xu signed a contract for buying and selling a brand furniture with an international home Square, buying goods as "shop samples", but the furniture delivered was not a sample in the store. After mediation, the home Plaza changed the store samples for consumers.

　　 Food: sale of deteriorated food

In 2011, a total of 249 complaints were received from the food industry, representing an increase of 43% over the same period last year. Consumers mainly reflect that there are expired, deteriorated, and impurities in sausage and dried sausage sold in shopping malls, supermarkets, food stores and other business establishments.

Case: in September 2011, Mr. Zhang bought a bag of noodles and egg noodles in a supermarket in Hulan district. After eating, the children developed diarrhea and vomiting. After checking the products, the products were all expired food. After mediation, the supermarket compensated the consumer for 300 yuan.

　 Family cars: frequent performance failures

In 2011, there were 164 car sales and service parts and quality claims. Compared with the previous years, the number of complaints increased sharply, up by 77.4% over the same period last year. The main problem is that the after-sales service is not timely and not in place. There are many performance failures and frequent safety hazards.

Case: in December 2010, Mr. Teng bought a brand car. In March 2011, the car suddenly broke off because of the line speed smoke problem. At the end of 3, the car appeared the same situation again two. After mediation, the retailer and the manufacturer jointly solve the quality problem of the vehicle and bear 2600 yuan trailer, room and board expenses.

　　 Off site shopping: no after sales service

In 2011, 158 complaints were filed on television, telephone and Internet. increase 43.7%. The main problem of off-site shopping is mainly about health products, medicines and communication products. The main problem is that goods and advertising do not match. The operator refuses to provide after sales service, customer service telephone is nominal.

Case: in September 2011, Mr. gae bought a meal voucher, worth 88.8 yuan, valid until September 27th. The webpage marked "unsatisfied refund". In October 28th, Mr. Gai applied for a refund to the group buying website, but the website did not give it a refund. After mediation, group buying network returned to Mr. Gai group buying meal vouchers.