Complaints From Many Foshan Clothing Departments

Reporters learned from the Foshan municipal Consumer Council that in the first quarter, complaints departments at all levels of Foshan consumer complaints handled 374 complaints, and 350 cases were closed, of which 286 were successful mediation; the sum involved was 763 thousand and 100 yuan, which saved consumers 212 thousand and 800 yuan in economic losses: courier services,

The problem has become a public complaint against "the hardest hit area".

More than 30 phone calls have prompted "difficult parts".

Mr. Liu went online shopping in March 19th. The mail arrived at Foshan branch at 5:23 in the morning of 22, and began to send pieces at 9:40, but it failed to receive goods at 6 o'clock in the evening.

So when he made twenty-first calls, he finally answered the phone, but the express company asked Mr. Liu to contact him alone.

When calling the dispatched member again, he asked to return to the company to find out the flow of the mail. The result was 10 phone calls which failed to get through.

However, when he returned home at 19 o'clock that evening, Mr. Liu answered the call from the courier company, saying that the mail would be delivered tomorrow.

But Mr. Liu immediately returned the call and did not find the dispatched member for many times. After a lot of trouble, the courier company finally understood the situation and was unwilling to take the responsibility and find a way to solve the problem immediately.

Until 23 noon 11 o'clock, Mr. Liu has not yet received the mail, once again through the website inquiry, the mail has become a "difficult piece".

Mr. Liu did not understand why he had been away for 24 hours in the same city. He had not received the mail yet, and the address, telephone and other information provided were not wrong, but the responsibility should be borne by the consumers.

In response to the situation reflected by Mr. Liu, the City Council sent feedback to the express company about the facts of the complaint and put forward rectification proposals.

The relevant person in charge of the Municipal Council pointed out that in recent years, consumers have reflected more problems in express service such as delay in express delivery, loss and damage, opaque price, difficulty in connecting service telephone, poor service attitude, poor handling skills, and difficult claims.

"Especially before and after the Spring Festival, due to the increase in the volume of business and the shortage of manpower in some express enterprises in Foshan, there is a continuous delay in express delivery.

There are also some courier companies and their service personnel who have not conscientiously implemented the relevant provisions of the state. They still insist on "signing first and then checking the goods" when collecting money. When consumers sign, the internal parts are missing, short or damaged, they still face the problem of difficult claims. Consumers must insist on "first inspection and signature".

Disputes arising from the "three package" product dispute

In December 14, 2011, Mr. Mai bought a pair of 800 yuan in a special store.

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212 years in January, shoes appeared quality problems. The shoes were sent to the store for examination and agreed to be replaced. However, they said that the shoes had been raised, and the replacement of the same shoes needed to be filled.

Mr. Mai was dissatisfied with this and asked for help.

Through mediation, the store agreed to replace the same new shoes and return the cash difference of RMB 90 yuan.

"In the first quarter, during the Spring Festival holidays, it is already a traditional custom to wear new clothes for the new year. The demand for clothes and shoes for consumers is also very high.

The consumer disputes in this area are also prominent in the current quarter. Clothing and shoes and hat products receive 38 pieces, of which 19 are garments and 12 are shoes.

The main problems related to quality are: down clothing has peculiar smell, the production process is not qualified, tailoring is not fit, shoes size is not consistent, fake is suspected of brand name, etc.

The person in charge said frankly that as the clothing and shoes and hat products were not included in the three package products of the state, the responsibility for after-sale was also based on the warranty agreement of the manufacturers, and the footwear products only had the principle of "exchange of footwear commodities" in Guangdong Province as a reference mediation basis.

At present, it is more difficult to deal with such goods disputes, and the public must obtain notes when buying.