The Consumption Of Mobile Phones And Footwear Makes People Most "Upset."

Reporters learned that in the first quarter of this year, the 12315 consumer complaint reporting center of the industrial and commercial bureau of our city received 1822 calls from consumers, letters and visits, of which 1561 were consulted, 208 were appeals and 53 were reported, which saved consumers 70 thousand and 300 yuan in economic losses.

On the two day of March 14th and March 15th, the 12315 complaints and reporting center of the Municipal Industrial and commercial bureau received 222 calls from consumers, letters and visits, and the number of complaints decreased by 36% over last year.

From the perspective of consumers, the hot topics of complaints in the first quarter are mainly in the following aspects: first, the quality of mobile phones and accessories, and complaints after sales service are ranked first.

Sales date, mobile phone serial number, type and amount and so on. The function of the consumer's mobile phone is not in conformity with the instruction manual, but there is a Bluetooth function in some cell phone manuals, but the consumer has not found this function in the use of the mobile phone, and the business has deliberately delayed the time. The cell phone battery has not been used clearly for a long time, and the instructions are written on a long standby, but it does not specify how long the "super long" is. Occasionally, the cell phone appears to crash or white screen phenomenon. Some mobile phones do not give the repair list after repair, some mobile phone repair time is more than seven days, but they can not provide backup machines; some of the miscellaneous mobile phones and counterfeit and spell cards are not repaired in time, and some after-sales service departments do not bring inconvenience to the local maintenance. The main problem is still the quality and after-sales service problems: consumers do not invoice when they buy mobile phones, they can not record.

Therefore, 12315 remind consumers that when buying a cell phone, you should not only choose mobile phones with many avant-garde, multi functional and cheap prices. It is best to buy famous brands in large reputable shopping malls.

Secondly, the quality of shoes is the second largest complaint.

Such complaints are reflected in the main problems of consumers who bought shoes last season, but they have already seen quality problems this year. They are looking for business maintenance, but they have already passed the three package period. Some famous brand shoes have appeared quality problems in just over ten days, but consumers have asked for returns. However, there is no specific provision for the depreciation rate of shoes. The cost of depreciation is not clear when it comes to returns. Some businesses do not mark the quality of shoes sold on the credit cards, and the agreement between businessmen and consumers is verbal promise. When they fail to implement the written questions, they will not be able to determine the time limit for the three packages of shoes. Some shoes can not be maintained after being repaired, and some businesses can not keep the original customers.

12315 remind consumers when buying shoes, they should ask businesses to issue invoices or valid credentials and credit cards, and indicate the texture, brand, type and date of purchase of shoes, so as to avoid complaints when there are disputes in future.

Try to buy them in reputable shopping malls and try them on carefully. Don't be lost in judgment by all kinds of promotions.

Do not repair or dismantle the shoes during the three package period. They should contact the merchants in time.