Clothing Stores Should Handle Complaints Differently.

In the business process of shoes and clothing shops, it is inevitable to encounter customer complaints.

So, how should the operators of shoes and clothing shops cleverly handle these things? In fact, customers who complain generally can be divided into several categories.

1, irritable customers: a tempered temper.

How to deal with it: to soak him, like tea, to flush several kettle of water, the color will fade.

For such a customer, we should "soften our strength", communicate more, let the customers know their own mistakes, or what problems we cause and so on, and properly solve them. Such customers are most likely to become faithful word-of-mouth communicators.

Therefore, we should not be stingy with our warm language and apology.

2, eccentric customers: temperament is difficult to ponder.

How to deal with it: let him have his temper.

The more customers who come to complain, the more convenient for our salespeople to communicate with their customers, and the right time often increases the success rate of customers being "impressed" by the behavior of brands and salespersons.

3, overbearing customers: unreasonable.

The way to deal with it is: overbearing, it should be said that it also belongs to people like petty cheap and so on.

Because of the petty advantage of covet, we should show our "God" status and take it for granted.

To deal with such customers, the reason is not clear. They can prove their strength and the spirit of professionalism through the side.

4. The customer of Intellectuals: the first thing is not to be angry but the first is the way.

Treatment: do not think such a customer is easy to pass, because such customers have certain knowledge, which requires skilled salesmen to start from knowledge, and then see Shan Kan Shan, see the water Kan Kan water, it is natural to succeed.

If handled well, perhaps such customers will bring some unexpected gains such as big bills.

5, customers with poor cultural quality: they do not know how to appreciate them.

The way of dealing with it is: such a customer has poor cultural quality, and does not know how to appreciate or use products. Generally, the customers who are in contact with such a store are not very smooth. Such customer complaints and even being scolded seem worthless, but do not worry. What they lack is the recognition and recognition of the products, and the salesmen can focus on their services according to their needs.

6, chatting customers: they always say that they are not finished.

How to deal with this problem: such customers are privately referred to as "nervous" customers by many shop assistants. We should listen to his nagging in response to complaints from such customers, so that he can feel that if we listen to his nagging, we will be able to solve things perfectly.

Such customers are satisfied in spirit and do things in accordance with the company's after-sales service. If handled properly, such customers will go out to the company to advertise free of charge all day.

Various treatment methods vary from person to person and are discussed by reason.

"Yi Yun" says, "Tai Chi is born with two instruments, two things are born four elephants, four elephants are born eight diagrams, eight diagrams are born in sixty-four Diagrams".

There are many ways to deal with things, and the key is how to deal with them.

In addition, in accordance with the complaint system, we can give some encouragement or compensation to the complainants to recover the losses for the customers, which is the task done by the customer service personnel.