The Leather Of Hailan Home'S New Shoes Is Broken And Will Not Be Returned Due To Exceeding The Warranty Period

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On September 17, last June, Mr. Su, a citizen, bought a pair of men at Hailan Home Casual shoes In September this year, he put it on for the first time and found that the upper leather layer was broken less than one night later. Hailan Home admitted that there was a problem with the quality of the shoes, but refused to return them because the three guarantee period exceeded three months. Lawyers suggest that consumers should use such goods in a timely manner after purchase, deal with problems found in a timely manner, actively exercise consumers' rights and protect their legitimate rights and interests.

[Citizens' reflection] The skin of new shoes just worn is broken

On the morning of September 14, the reporter saw Mr. Su and his "problem shoes". The reporter saw that the cortex on the front side of both shoes had been wrinkled, and cracks appeared when they were folded slightly, and the wiring was obviously damaged. Mr. Su said that he bought this pair of men's casual shoes at the counter of Hailan Home in Hongloudian on June 22 last year and wore them for the first time on the evening of September 12 this year. The leather layer of the shoes was wrinkled and broken. Mr. Su said that he often bought clothes at Hailan Home before, but he encountered such problems when he bought shoes at Hailan Home for the first time. He felt incomprehensible. Mr. Su believes that there is a problem with the quality of the shoes of Hailan Family. The leather layer of the upper was broken at the first time, and it can no longer be worn.

[Merchant] No refund after the three guarantee period

On the morning of September 14, the reporter and Mr. Su came to the counter of Hailan Home in Hongloudian. A staff member of Hailan Home said that there were indeed customers who asked for replacement when they encountered similar problems, but at that time shoes It is still within the three guarantee period. Mr. Su's shoes have been purchased for more than a year, and there is no way to return them after the three guarantee period of three months. However, Mr. Su believes that there is a quality problem with the shoes themselves, because they have been stored unused after purchase, so they were not found in time. According to the staff of the store, Mr. Su bought last year's special shoes, and the production date should be two or three years ago. There is no guarantee period for wearing goods.

Later, the reporter and Mr. Su followed the teller to the customer service office of Hongloudian. After checking the shoes, the customer service staff confirmed that the breakage of the upper leather layer was not caused by external force, but the quality problem of the shoes themselves. Despite this, the customer service staff still said that they could not return or replace it. The staff member said that because the shoes were purchased for too long, it was impossible to identify the problem. Finally, Mr. Su reached an agreement with the other party and agreed to compensate for his shoe loss in other ways.

　 [Lawyer's statement] Wearing goods should be used in a timely manner

Zhang Chao, a lawyer from Shandong Ruilin Law Firm, said, Article 8 of the Provisions on Responsibility for Repair, Replacement and Return of Some Commodities, namely the "New San Bao Provisions", stipulates that "the San Bao validity period shall be calculated from the date of issuing the invoice, deducting the time occupied for repair and the time without spare parts to be repaired. During the San Bao validity period, consumers shall handle repair, replacement and return with the invoice and San Bao certificate." regulations (Trial) "Article 9 provides the same. Zhang Chao suggested that consumers should use such goods in a timely manner after purchase and deal with problems found in a timely manner.