HUGO BOSS Clothes Are Not Sold But Domestic Consumers Are Hurt.

Consumers found that the $7350 clothes bought by Zhuo Chan were 2082 yuan cheaper in the promotion of another shopping mall, but they were rejected if they wanted to return them.

Insiders say that many luxury goods sold in Shenyang do not have "unconditional return" services, or are not related to the market.

With the improvement of living standards, many people like to go to famous shopping malls to buy international luxury brand clothing. But the citizens do not know that some luxury brands in Shenyang do not implement the Chinese consumer protection law.

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Promotional activities:

The price difference between two shopping malls of the same garment is 2082 yuan.

Ms. Xie found a reporter's complaint.

Ms. Xie told reporters that she was in September 27th.

The HUGO BOSS brand store of Zhuo Zhan shopping center excellent quality Museum bought 7350 yuan for a new jacket. At that time, it had no discount for full price.

But on the second day, when she went shopping in Zhongxing building, Ms. Xie found that the selling price of the same HUGO BOSS brand was 12% off, plus the activity of shopping mall to buy 3000 yuan to return to 600 yuan. This dress should be 2082 yuan cheaper.

Ms. Xie wants to return the clothes and buy them, and the cancellation rule stipulates that the goods are kept within 7 days. They are only one day away from the purchase date.

Zhuo Zhan explained:

Discount for other shopping centres has nothing to do with us.

So Ms. Xie got in touch with the store and put forward her own request.

Xie said: "the waiter explained that the discount activities in other shopping centres were not cheap, and they had nothing to do with Zhuo exhibition. They told me to go to the mall to buy 8800 yuan for 1000 yuan. In order to make it 1000 yuan cheaper, I had to spend another 1500 yuan, and the cheapest thing of the brand was more than 2000 yuan.

So I think I still have to retire.

At that time, the shop assistant was not in the shop. The clerk did not give me the telephone number of the shop manager, but promised that they would reply to me after they communicated with the manager.

Later, they were very firm to tell me that they are international brands, not in accordance with the Chinese consumer law enforcement of three packages, goods sold will not be returned.

Finally, the waiter also told me that there was a "no return" word on the shopping ticket. When I took out a small ticket, I found the problem. When I paid the money, the waiter didn't hint at me!

Shopping ticket:

Printing can be reprinted after "no return".

Ms. Xie presented her shopping ticket.

Reporters saw that in the very small position of the small ticket, the seal was printed with a few shallow words, "no sale of goods sold."

To let Ms. Xie be puzzled, on the back of the same piece of paper, there is a "commodity exchange method" which is completely contradictory with the contents of the Zhuo exhibition mall, which stipulates that: if the normal clothing is not worn, the package is intact, and the sales will not be affected again, the sales certificate can be returned within seven days.

No quality problems are not returned, including: medicine, food, research, cosmetics, underwear, swimsuit, clothing.

Ms. Xie said angrily, "according to the statement on the back of the consumer credentials, the clothes I bought should belong to the scope that can be redeemed within seven days, but it can not be refunded according to the positive seal, so what exactly do you want me to take? Which makes such a big international brand make such a vague rule on the three package problem? It's simply unacceptable!"

Xie told reporters that since shopping second days, she tried to find HUGO BOSS shop owner, but the whole "eleven" long vacation, she has not waited until the shop's answer.

We are an international brand and will not return products.

In October 10th, the reporter contacted the HUGO BOSS brand store of Shenyang Zhuo Zhan shopping center. The reporter asked by the consumer's identity that he had not bought more clothes in the shop for more than 7 days, because he didn't like it and wanted to return it. A clerk who surnamed Liu immediately answered the reporter: "we are an international brand, and the goods sold will not be returned. This is the requirement of our brand's foreign headquarters."

Therefore, the reporter explained the intention, once again explained Ms. Xie's affair with the receptionist, and put forward the contradictory questions of the return terms stipulated in the shopping ticket.

The shop assistant said that the shopkeeper was not there, he could not do the main thing, nor did he conveniently disclose the telephone number of the shop manager, and asked the reporter to leave his phone number waiting for the manager to reply.

At the time of the press release, he did not wait for his manager to reply.

Lawyer's statement

An explanation should be made for consumers under the "contradictory contract".

In response to this, the reporter interviewed Zhang Gengyuan, lawyer of Tongfang law firm in Liaoning. Zhang believes that the shopping ticket is equivalent to a contract. The content of the contract is nothing but a retreat, and the other is not to give up.

There are mainly two Executive Standards for shopping tickets: one is elimination, and the other is contract law.

According to the legislative basis of consumer law is to protect consumers, the contract should be interpreted in favor of consumers.

From the contract law, the contract law is used to adjust the law between the equal subjects. However, the latest judicial interpretation made by the contract law just this year stipulates that if there is a standard clause in the contract which is "not clear enough", then it is necessary to do an explanation for the setting up of the standard terms. It is also agreed that the contract can be "back" and "non refundable".

Zhang lawyers said that such disputes consumers can go to the consumer association to complain. If the coordination fails, consumers can sue the court by way of legal proceedings, by retaining the shopping vouchers or small bills with standard clauses and other relevant evidence.

The reporter consulted several people in charge of luxury stores in Shenyang. According to the insiders, many luxury goods sold in Shenyang did not have the "unconditional return" service. Maybe this is related to luxury brands in China, so the shopping malls also expressed frustration.