Four Misunderstandings About Who Should Be Responsible For Clothes Dry Cleaning In Case Of Problems

The weather is getting cold, and the business of the dry cleaner is booming. It can be left blank when dry cleaning clothing Information left behind a voucher, causing many consumer disputes. Mr. Guo in the urban area suffered from the scorching trace after the dry cleaning of clothes, but it was difficult to claim for compensation without vouchers.

Recently, the consumer Guo sent two sets of men's casual clothes to a dry cleaner in the city for dry cleaning, and picked them up a week later clothes A scorched mark was found on the jacket. Guo asked the person in charge of the dry cleaner for compensation. The person in charge said that the traces existed before the consumers sent them for washing, and refused to bear any liability for compensation. Guo was very dissatisfied with the reply of the person in charge of the dry cleaner, so he went to the Consumer Association to complain.

After receiving the complaint, the staff of the Consumer Association will investigate and collect evidence from both parties. On the receipt of the dry cleaner provided by Guo Dry cleaning of clothes There was no record of the previous situation, and the dry cleaner operator could not provide evidence to prove that the holes in Guo's clothes had existed before they were sent for cleaning. The staff of the Consumer Association believe that the operator should ask and explain the original value, damage degree and the effect after dry cleaning to the customer when receiving the customer's clothes, and make detailed records on the receipt voucher. Otherwise, the operator should bear the corresponding responsibility when the customer raises an objection.

Finally, the two parties reached a mediation agreement, and the dry cleaner was responsible for repairing the clothes free of charge to restore them to their original state, and free of dry cleaning fees.

The staff of the Consumer Association reminds consumers to clearly fill in the brand, color, style and whether there is damage when delivering laundry; Check the washed clothes carefully to see if they are clean, damaged, deformed, faded and stained. If there is any objection, put it forward in person, and keep the evidence such as the taking voucher as the basis for claim.

Usually people will send large expensive clothes that are difficult to manage to the dry cleaner and ask for dry cleaning. Generally speaking, fine clothes such as silk and cashmere, high-grade cotton and linen clothes that are easy to shrink, leather and fur clothes must be dry cleaned, but people also have some misconceptions about dry cleaning.

Myth 1: Dry cleaning is better than water cleaning

Not all clothes are suitable for dry cleaning. The laundry will clothes The material shall be washed in a reasonable way. Generally speaking, clothes with coating, flocking and artificial leather cannot be dry cleaned, because dry cleaning requires the use of chemical solvents, and these clothes may react with them chemically. Dry cleaning may make down jacket cloth Aging and loss of flexibility will also affect the warmth retention of down, so it is best to wash it with water. When washing, check the labels on the clothes and follow the suggestions of the staff of the dry cleaner. Mr. Ma said that the decontamination effect of dry cleaning is not as good as that of water washing in many cases, and whether it is good or not depends on the specific situation, which cannot be simply compared. In addition, although chemical solvents are used for dry cleaning, which will not affect health, it is recommended that consumers wash their personal clothes with water.

　 Myth 2: Dry cleaning clothes should be as new as new

Consumers often report that although they have bought their clothes for a long time, they haven't worn them several times. Why do they get old after being sent to dry cleaning. In fact, clothing will naturally wear to varying degrees once worn and cleaned. Clothing cleaning is a repair process, but it will not be 100% restored to the new clothes. Even the clothes hanging in the wardrobe, the side close to the wardrobe will appear color difference after dry cleaning, because the board of the wardrobe may contain some substances that react with solvents. Some stains, such as blood stains and pigmented drinks, are difficult to remove after long-term oxidation. In addition, some colorless substances, such as strong acid, may damage clothes if they are dry cleaned. Consumers should inform the shop assistant of the overall situation before washing to avoid more serious consequences.

　 Myth 3: Laundry should take full responsibility

The clothes were washed out? Many people think that dry cleaners should take full responsibility, but because of the Fabric It is very complicated. If the material cannot be judged, the dry cleaner will wash according to the label indicated by the manufacturer. If there is still a problem in washing according to the prompted conditions, it may also be caused by the insufficient production of the manufacturer, and the consumer needs to negotiate with the manufacturer to solve it. Some clothes may require that they cannot be dry cleaned or washed. At this time, consumers need to contact the clothes seller to ask for solutions, and hastily let the dry cleaner handle them by itself, which may have unpredictable consequences.

　　 Mistake 4: Go directly to the wardrobe after washing

Many consumers will take back their clothes directly with the plastic covers on the dry cleaners and put them into the wardrobe, but it is recommended that you take off the covers when you go home. Because the plastic sleeve is airtight, it is not conducive to clothing maintenance, and cotton fabrics will also turn yellow. The clothes retrieved from dry cleaning are generally thoroughly dried. If there is an obvious smell, it is better to air them in a ventilated place before wearing them.

　　 Rust stain

① Wipe the stains with 15% acetic acid solution (15% tartaric acid solution can also be used), or soak the contaminated part in the solution, and rinse it with clean water the next day.

② Wet the contaminated area with 10% citric acid solution or 10% oxalic acid solution, soak it in concentrated brine, and rinse it the next day.

③ When white cotton and cotton blended fabrics are stained with rust, take a small particle of oxalic acid (available in the pharmacy) and put it on the stain, drop some warm water, gently rub it, and then rinse it with clean water. Pay attention to fast operation to avoid corrosion.