Users Get The Official Title Of The "Cat Hole" Complaint.

Mr. Zhang, a buyer of Tmall, has been depressed for months. He bought one on Tmall.

There are holes, there are still holes after replacement, so he asked the seller to continue to replace, but the seller said he was "malicious", the two sides had a verbal dispute.

For this reason, Mr. Zhang complained to Tmall customer service, and the customer service station was on the side of the seller.

The account was sealed, and Ali Wangwang was also offline.

Mr. Zhang said he might be mistaken for a "career review", but he said he had not given a bad comment to the seller.

For this matter, Tmall said it is still investigating.

Mr. Zhang, a buyer of Tmall, said that in early August, he spent 60 yuan on Tmall's purchase of a shop called "flagship store".

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After receiving the goods, Mr. Zhang found a larger hole in front of his knees.

So Mr. Zhang and the seller customer service communication, asking for replacement.

The seller gave him a change, but what made Mr. Zhang depressed is that there is still a hole in his trousers.

Why did the two pieces of clothing get holes? Mr. Zhang was puzzled and contacted the seller again.

He also said that if he wanted to return the goods, Mr. Zhang had to admit that he had "bad intentions" before he could.

"Of course I am angry, I will call Tmall customer service phone.

The result of the complaint is that the seller has won. "

Mr. Zhang said that on the third day after the complaint, his Taobao account was blocked and Ali Wangwang was offline.

Mr. Zhang called Tmall customer service again and asked why he was called.

"Customer service says I have irregularities, which affect paction order.

It doesn't explain what I did wrong.

Mr. Zhang speculated that he might be considered a career commenter or blackmail seller.

But he did not give bad reviews until the title.

His request is just a return.

But no one believed him.

After the account was sealed and customer service was never given an explanation, Mr. Zhang has given up the right to continue to safeguard his rights.

Beijing News reporter Liu Lanlan

Consumption evaluation

"Sellers face quickly"

Mr. Zhang said that the shopping at the flagship store was smooth and reasonable, and the delivery was fast.

But after receiving the goods, the seller's attitude changed.

The clothes that received the holes were very depressed, and they were also labeled after complaints.

Mr. Zhang thinks Tmall sellers and Tmall customer service are birds of a feather.

He has classmates working in Tmall.

The student told him that the seller of Tmall had to pay service fee to Tmall every year, with great authority.

"Heard that Tmall sellers buy Taobao little two is a common occurrence."

"There is no account of the account."

Mr. Zhang said that Taobao had sealed off his account without any notice. Now he does not understand what he has done wrong. "The customer service staff of Tmall has been talking around, not focusing.

It doesn't explain what I did to get the title.

Mr. Zhang said he bought a pair of pants for 60 yuan, but because of this matter spent energy, time, telephone Fei Yuanyuan more than 60 yuan, in order to ask for innocence.

But it disappointed him.

Tmall responds

This case is still under investigation.

Tmall responsible person told our reporter that there is no necessary connection between Zhang's dispute with the "flagship store" and the account being sealed.

Tmall has clearly stipulated the relevant penalties for accounts, for example, there is enough evidence to prove that buyers are guilty of extortion and other malicious acts.

At present, Mr. Zhang's case is a case. He can not jump to conclusions and needs to be investigated.

But Tmall did not say why Mr. Zhang's account was sealed.

Comment on the third party

The premise of the title is reasonable evidence.

Chen Shou Shou, an e-commerce analyst at Analysys, said this is a case.

Because the possibility of a user's complaint is not very large, and the possibility that the seller and Taobao will be united is not very large.

This year, Ali is trying to reduce the intervention of Xiao 2 on specific businesses.

There may be misunderstanding between them and consumers may be misunderstood.

There are loopholes in Ali's rules. In order to serve customers, they sacrifice the interests of sellers, leading to the emergence of judges and other professions.

So now we start balancing, and we also monitor the behavior of users.

However, the premise of the title and other acts is that the seller has reasonable evidence to prove that the buyer is against the order of the paction.