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The Way To Protect The Quality Of Clothing Is "Slow".

2013/3/14 16:29:00 16

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China Consumer Association Clothing Quality Rights Clothing Quality Rights Protection Channels

according to the data released by the Chinese Consumers Association, in the first half of 2012, the number of complaints of "a" href= "http://www.91se91.com/news/index_s.asp" > clothing < /a > shoes and hats in the complaints of commodity categories ranked second, second only to household electronics and electrical appliances, and the proportion of complaints accounted for the total number of complaints increased by 0.5% compared with the first half of 2011.

Clothing complaints cases increase year by year, while consumers are on the road of safeguarding their rights, and most of them fall into the "embarrassing" way.

a "Thai embarrassment" takes the title of the box office of the domestic movie as a black horse.

"Embarrassment" is a common portrayal of people's life at present. It is also suitable for solving mockery.

in the twinkling of an eye to "3.15", the topic of product quality is beginning to touch people's nerves.

The daily necessities of life are the common people's daily tasks. Among them, "clothing" is the first example, which shows the importance of clothing in people's lives. However, the quality of clothing is worrying.

According to statistics, the number of complaints about clothing quality is the forefront of all kinds of complaints every year, but the process of consumer rights protection is an embarrassing embarrassment.

The reason for this is thought-provoking.

consumer: rights protection channel "embarrassing"

Mr. P, Mr. Chen of Beijing, has a deep memory of his experience in protecting his clothing quality.

In April 2012, he bought his wife a pajamas known as coral velvet in the wholesale market of Bai Rong, Muxiyuan.

Because of the novelty and the more affordable price, Mr. Chen was very satisfied with his wife. But after trying on it, he found that the clothes were a little shedding, but they didn't care about it at that time. They thought it would be all right to wash them as before, but I didn't expect the clothes to be washed out after washing.

As a close fitting pajamas, this phenomenon is unacceptable to Mr. and Mrs. Chen, so they take the clothes to find the stall owner and ask for a return.

Booth owners began to say that hair loss is a normal phenomenon, there is no cleaning, but when she heard that the clothes were washed and the tag has been cut off, immediately changed face, in order not to sell two times in the name refused to return.

Mr. P had no choice but to find the Management Office of the shopping mall for coordination, but the attitude of the office staff puzzled him.

They think that the quality of such cheap clothes will not be perfect. This should be a psychological preparation for consumers before buying.

As for the request of consumers to return goods, the managers of the shopping malls claim to be able to fulfill the requirements of the consumers according to the regulations, which require the consumers to provide the product unqualified reports issued by the inspection departments above the provincial level.

Mr. Chen, naturally speaking of the attitude and attitude of the shopping mall, can not understand why the quality problems in front of us are going to be costly. The two sides have been in a stalemate for a long time. Finally, under the regulation of the shopping mall, the stall owner reluctantly compensated half of the pajamas' money, and Mr. Chen was not satisfied with the outcome of the compromise, but he had to give up because of the relationship between time and energy.

Mr. Chen's experience is a microcosm of Chinese consumers' rights and interests, which reflects the hardship and helplessness of garment quality protection.

China's "quality law of the PRC" forty-seventh provision: "because of the quality of products in civil disputes, the parties can be resolved through consultation or mediation.

If the parties are unwilling to resolve the dispute through consultation or mediation or fail to negotiate or conciliation, they may apply to the arbitration agency for arbitration according to the agreement of the parties concerned. If the parties concerned have not reached an arbitration agreement or the arbitration agreement is invalid, they may directly bring a suit in the people's court.

generalize, the general process of consumer rights protection is four steps: first, it is to negotiate with merchants and shopping malls management departments, but in general, they are a front line, and it is difficult for consumers to safeguard their rights. The two is to complain to consumers associations, and Consumers Association will stand at a fair angle to safeguard the interests of consumers. However, because they belong to social organizations and do not have law enforcement power, they will not have the right to encounter tough businesses. Three, they will appeal to functional departments such as industry and commerce, quality inspection, etc., but require consumers to provide detailed written documents, relevant copies of evidence and other evidences of rights and interests infringed upon, and make complaints against specific industrial and commercial laws and regulations, and make clear that consumers themselves belong to industrial and Commercial Jurisdictions.

for many of the above regulations, many consumers are "in a dilemma".

Because for ordinary consumers, safeguarding rights not only takes a lot of time and energy, but also first "self pay" to do the test and evidence collection, and even finally through court litigation rights, win the lawsuit, the compensation is often not enough to compensate for the cost of safeguarding rights, so that consumers are in the embarrassing situation of "winning the lawsuit and losing money".

Therefore, most consumers can only face unfortunate problems in the face of quality problems.

This relatively weak position and mentality of consumers has encouraged the arrogance of businesses, and the importance of quality has not yet been put into practice.

in addition, compared with the maturity and perfection of the concept of foreign rights protection, the consciousness of self-protection of consumers' rights and interests needs to be improved.

Many consumers do not understand some basic laws and regulations. After purchasing products, they fail to save relevant bills, lose strong evidence and remain passive in safeguarding their rights.

At the same time, many consumers do not know how to protect their rights. Many people are the first to notify the media such as TV, newspapers and other media when the rights and interests are infringed, and regard the media as the most powerful weapon to safeguard their rights.

Admittedly, with the increasing development of Internet and information, the effect of media exposure is the most rapid and influential. However, the basic responsibility of the media is not law enforcement, but only the role of warning and communication. If we place the hope of safeguarding rights in the media, it is very likely that the right protection is not in time, causing unnecessary losses.

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business enterprise: responsibility consciousness "embarrassing" .

every year before and after 3.15 seems to be the time when consumers feel proud and elated. Safeguarding rights has become the theme of street gossip, and the success rate of complaint rights protection is much easier than usual. Various business enterprises are beginning to feel threatened by others, and they are afraid of hitting guns and blacklists, but also serious about quality. But after March, the days are back to their original appearance.

it is reported that Mr. Wang in Hebei Province, Hengshui, bought a brand name "a href=" http://www.91se91.com/news/index_c.asp "> jacket" /a "in her clothing store for more than 400 yuan. After buying less than two months, the clothes appeared to open the line.

Mr. Wang found the sales counter, asked for after-sale and consultation, but did not expect the staff of the other side to say "this is not a quality problem". It can only help repair it.

Ms. P, Ms. ran in Suzhou, was also troubled by the problem of buying clothes.

She bought a woman's woolen coat at a clothing store.

When I got home, I found that there was a crease in the belt of the new a href= "http://www.91se91.com/news/index_f.asp" > dress < /a >. I didn't care much about it at that time.

Unexpectedly, even after wearing it for two days, the interface of the belt was broken.

Ms. ran felt the quality of the clothes was wrong, so she found the shopkeeper and asked for a refund.

Unexpectedly, the store refused the request of Ms. ran, and said that only goods could not be returned.

What's more, Mr. Zhou of Hangzhou complained to local media that last year, at YOUNGOR flagship store, he bought a shirt and a sweater jacket for more than one thousand yuan. This year, he discovered that he had already had serious pilling.

Mr. Zhou gave feedback to YOUNGOR's flagship store, but received no reply.

When the reporter asked the relevant person in charge of YOUNGOR, Mr. Zhou did not get any after-sales treatment of the clothes. The YOUNGOR side said that YOUNGOR had quality inspection departments to strictly control the quality of clothing, and YOUNGOR did not have after-sale departments. If consumers questioned the quality of clothing, they could only consult with the sellers and flagship stores and negotiate with them themselves.

quality disturbances frequently occur, but businesses and businesses do not really seek problems from themselves, but rather try to get consumers to accept the concept of "low quality and low quality" and "cheap but not good goods".

In fact, because the harm of clothing safety to the human body is far from the direct food safety, our consumers have a very tolerant attitude towards the quality of clothing.

Many people have this experience: newly bought clothes need to be fastened again to avoid falling off, and the clothes are broken by holes. They can be repaired by themselves.

These phenomena are not only common, but also become compulsory courses for buying clothes.

Such "spoiling" makes clothing manufacturers and sales enterprises ignore the interests of consumers. Even the first line brand of domestic men's wear YOUNGOR is irresponsible to let consumers pay for their quality problems.

from a certain point of view, there is a great relationship between the "omission" of the product quality and the lack of law and regulations on the quality supervision of clothing products.

Although the product quality law specifies the responsibilities and obligations of the producers and distributors of the products, if the products sold do not meet the requirements, they shall be responsible for "repair, replacement and return", and shall compensate the consumers for the losses caused by the consumers who purchase the products.

However, this provision does not contain clothing; and the consumer protection law does not mention "Three Guarantees" of clothing, let alone compensation for losses.

Because of the complexity of the quality of clothing, it is often difficult to judge whether it is human or quality. Most businesses deal with "depending on the circumstances". The initiative is in the game of one side, and consumers will not have ideal results in safeguarding their rights.

And this Law and regulations are not perfect, so that consumers association and industry and commerce personnel are deeply helpless when dealing with consumer complaints. They can only mediate in the hope of satisfying both sides.

testing body: clothing standard "embarrassing" .

reporter met with an aunt in an interview in Suzhou. She hurried to the Suzhou Institute for testing and testing to ask if she had identified the quality of the clothes she bought at the fair.

But the staff did not see labels and tags like the clothes. They could only tell her regrettably that they could not be tested because there was no standard to follow.

Although everyone here can see that this dress, which is known as linen fiber, is certainly not genuine, but also has a very bad smell.

The staff of the inspection office told reporters that they did not know the criteria according to the standards, so they did not know which standard to test, so they could not help. They could only advise consumers to negotiate with merchants for refund.

Next time you buy clothes, you should go to the regular shopping mall, and pay attention to check the tag information for buying clothes. If there is no information, don't buy it.

no standard can be tested, and the standard may not be able to detect the result.

According to the Changsha Evening News reported on July 23, 2012, Liaoning Anshan consumer Lee although the purchase of regular products clothing, but he found that spend more than 3000 yuan to buy the assault clothing is not rain, when he got the Anshan city quality inspection agency to detect, the staff found that the label on the clothes did not detect standard clothing testing items, so that Mr. Lee would like to detect the rain resistance will not be checked, and rights can not be achieved.

According to people of Anshan Quality Inspection Institute, there are a lot of disputes in recent two years, such as consumers who buy outdoor products, and there is little chance of success through testing. The reason is that the standards for outdoor products are not perfect or even missing.

Before that, there was no sunscreen from consumers, but there was no corresponding standard for testing.

in addition, many garment standards still do not apply to the actual situation.

Some consumers have told reporters that a pair of blue jeans bought is very serious, and their colors are often rubbed onto their hands and other clothes, reflecting the problem of trousers' discoloration with sales staff.

The other side said: at that time floating color, cowboy clothing like this, wash one or two water is good.

So the woman washed the jeans and cleaned them many times, and the whole water remained blue.

Consumers realized at the time that this was not a "floating color".

Find the seller to ask for a return, and the seller says that it must be tested to prove that the color fastness of the fabric is not qualified.

When the consumers consulted with the quality inspection organization, the technical personnel informed that the color fastness of clothing was only tested for unwashed clothes. If we want to solve the quality problem of clothing, we need to buy another new destructive test.

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usually, clothing quality problems such as fading, shrinking and pilling are encountered by consumers after exposure and washing.

However, according to our current standards, such clothing can not be tested as a sample, because the standard system of our country is almost for the new product, it is a yardstick for the enterprise to control the quality of clothing production, and there is no corresponding standard for the products actually used.

This often causes consumers who are violated by quality feel "unable to afford".

In addition, the testing staff also found that some of the existing product standards were too loose on the evaluation index of physical and chemical projects, but they were not able to wear bad clothes several times. According to the standard test, the results were judged to be qualified.

The serious disconnection between such standards and consumers' practical applications is not uncommon in China's standard system. How to make product standards better serve the market and effectively solve product quality problems for consumers is an important issue before standard setters and users.

Quality sector: regulatory measures "embarrassing" /p >

Consumer Association is the preferred Department of consumer rights protection after quality disputes.

However, because of the limitation of functions, it has no right to spot check and punishment. The quality dispute can only be adjusted or reflected by the principle of fairness to the business sector.

as the State Quality Supervision Department, the industry and quality supervision system controls the circulation and production of commodities, but most of their supervision of the quality of clothing products is made by random spot checks.

This kind of guerrilla warfare supervision method is unavoidable in the flexible market quality control.

On the other hand, the relevant departments do not really attach importance to the control of clothing quality.

September 2012, Shanghai Quality Supervision Bureau informed the two quarter of student clothing production quality sampling results, after inspection, 21 enterprises of 41 batches of student clothing products failed to pass 21 batches, the sampling pass rate was only 48.78%.

This monitoring result has aroused wide discussion. Besides the commentary on the quality of student service, it has been suggested that because the time of issue was earlier than the date of the opening of the school, the students' clothes had already been sent to the students' hands and they had already been dressed. What is the result of such random checks? Actually, the student clothing sampling work has been started since June 2012, and the problems have already been exposed, and the relevant departments do not have practical actions to prevent the problem clothing from entering the market.

There is no corresponding recall for students who have sold problems, and consumers who are affected by clothing problems are forgotten by all parties.

"Shang Hebang" has not caused serious consequences to enterprises, so some garment enterprises are very difficult to have the determination to improve product quality.