Three Packages Of Consumer Complaints Hotspots Missing National Standard

　　 footwear There are no national standards for "three packages" yet.

Yesterday, the Liaoning industrial and commercial bureau announced that in the first half of 2013, the 12315 complaints and reporting center of the whole province received 107321 requests from consumers and operators. Among them, 9374 complaints were received and 2119 were reported.

In the 9374 complaints about rights protection, 5425 complaints against commodity consumption, 3949 complaints against service consumption. Recently, 6510 complaints about rights protection have been resolved, and the total amount of disputes is 26 million 445 thousand and 400 yuan, which is 9 million 982 thousand and 200 yuan for consumers.

In consumer complaints, shoes have become a new hot spot for complaints. The problem often arises is that new shoes appear quality problems such as glue and offline in a few days. Some businesses only agree to free repairs, but consumers demand replacement.

　　 Liaoning Province Industry and Commerce Bureau responsible person said that the current "Three Guarantees" footwear regulations, the country does not have a unified standard. There are differences between the standards of "three packages" executed by production enterprises or sales merchants. Footwear consumption is large, styles and varieties are constantly being pushed forward, and some production enterprises are lowering quality standards for greater benefits. There are many links from production to final sales, quality problems arise, producers are hard to be punished, sellers are unwilling to bear losses, inferior quality footwear exists, and the warranty period of "Three Guarantees" varies.

It is difficult to claim for laundry damage.

In service consumption Among the complaints, the largest number of complaints were 879 telecommunications services, accounting for 22% of consumer complaints.

The new hot spot complaint is "washing clothes". Clothes are being washed more and more by laundry. However, in the two links of "sending clothes" or "taking clothes", some consumers and operators often do not seriously inspect clothes, and then cause controversy.

12315 remind consumers that when sending laundry, the two sides must check the clothing status, clear the cleaning methods and matters needing attention, and stipulate the items such as clothing damage and discoloration appearing in the cleaning. The above items must fall on the service documents, and the operators and consumers hold one. When consumers take clothes, the two sides must also check the clothing status. The results of cleaning clothes are in accordance with the agreement and signed by both sides.

If there are any problems such as damage or dyeing, the two parties will determine the responsibility. If the operator is negligent, the two sides will negotiate compensation. Provincial Industry and Commerce Bureau responsible person, washing service must be "first villain after gentleman", otherwise problems are difficult to judge right and wrong.