Clothing, Shoes And Hats And Other Areas Of Consumer Rights Will Be Strengthened.

< p > 4, reporters learned that China's State Administration for Industry and Commerce decided to highlight the following five categories of key commodities and services, including household electronics and electrical appliances, decoration and decoration materials, < a href= "http://www.91se91.com/" target= "_blank", "a" href= "http:/ /www.91se91.com/", "shoes", "shoes", "hat", "pportation" and "related services", and so on, focusing on consumer rights protection in key areas from now until the end of 2015.

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Yang Hongcan, director general of the State Administration for Industry and Commerce and Consumer Protection Bureau, said at a press conference on the same day that in recent years, household electronics and electrical appliances have always been the top consumers' appeals. P

From 2012 to the first half of this year, 304898 household electronic and electrical appliances appeals, accounting for 22.54% of the total amount of complaints.

Some operators are selling fake or inferior commodities or unqualified goods, as well as reasonable delay in the reasonable request for repair and replacement of the consumer, and evading the "Three Guarantees" responsibilities.

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< p >, he said, from 2012 to the first half of this year, the clothing "a href=" http://www.91se91.com/ "target=" _blank "> shoes and hats" /a "accounted for 55.15% of the total complaints of daily department stores; some poor decoration materials had hidden dangers; formaldehyde and heavy metals exceeded the standard; some even contained radioactive substances, polluted the living environment, and caused serious harm to the health of consumers.

Some automobile maintenance and repair service operators use the way of reducing parts and accessories, using refurbished parts or inferior spare parts to seek illegitimate interests, and bring many hidden dangers to consumers. With the rapid development of modern service industry, consumer complaints and complaints are increasing year by year, especially in the form of false propaganda, unfair contract terms, etc.

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< p > Yang Hongcan said that the General Administration of industry and Commerce of China will strengthen the effectiveness of the 12315 centers in solving consumer disputes; strengthen the tracking and monitoring of commodity quality, concentrate on investigating and dealing with serious violations of the rights and interests of consumers, strengthen the classified supervision and information supervision, strengthen the supervision system of consumer rights supervision society, and create a good environment for the whole society to participate in consumer rights protection.

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< p > News extension -- < /p >

< p > in the first half of this year, the Suzhou Consumer Protection Committee at all levels accepted 2677 complaints from consumers, and 2199 cases were settled, with a closing rate of 82.1%.

For consumers to recover the loss of more than 722 yuan.

Receive calls, visit consultation 28807 people.

Among them, 1994 simple procedures are used to mediate consumer complaints, 685 are mediating consumer complaints by general procedures, and 23 are intermediation procedures to mediate consumer disputes.

The Consumer Protection Committee reminds consumers that they are infringed upon their legitimate rights and interests. Please go to the industrial and commercial departments at all levels, the consumer protection committee or the community consumer complaints station to complain about their rights.

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< p > > a href= "http://www.91se91.com/" target= "_blank" > clothing shoes and hats < /a > complaints 65.9% is underwear < /p >

Mobile phones, cars, furniture, air conditioners and water heaters, computers, houses, food, decoration materials and televisions became the ten hotspots in the first half of P.

Among them, clothing, shoes and hats, air conditioners and water heaters, cars and televisions rank the top four.

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< p > clothing, shoes and hats consumption complaints are gradually declining in previous years, a traditional commodity category which rose in the second half of last year.

In the first half of this year, this trend continued to rise, rising 101% compared with the same period last year, ranking the first place in commodity complaints.

All levels of the Consumer Protection Committee received 367 pieces.

Among them, 65.9% is < a href= "http://www.91se91.com/news/index_c.asp > underwear > /a > goods.

The main reason for disputes is the false quality of merchants when goods are sold.

A female consumer bought a lingerie that had a legendary breast effect, and the result was ineffective.

Some businessmen said in the propaganda that size is incorrect and can be refunded, but they are rejected when they really want to retire.

The largest number of complaints were Suzhou Wang Business Consulting Co. Ltd. and Suzhou Chun Jia trading company, which accounted for 159 and 75 respectively.

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< p > the complaints of air conditioning products are mainly concentrated on unrefrigerating, and after installation, maintenance is not timely, or maintenance level is not high, resulting in two failures.

TV sets have serious quality problems, blurred images and repeated repairs.

The brands that complain most about air conditioning products are GREE, Dajin and AUX. The brands with the most complaints are Konka, Hisense and SHARP.

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Less than P, complaints from family cars are a new commodity category in recent years, and remain high in the first half of this year, up 60.5% over the same period last year.

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< p > Education and training in service complaints increased by 131% over the same period < /p >

< p > service complaints, sales, accommodation and cultural entertainment, telecommunications, hairdressing, bathing, Internet, laundry, housing decoration and property management, education and training, consulting intermediary in the top nine.

Among them, education and training, consulting agency, accommodation and cultural entertainment increased by 131%, 48% and 44% respectively, ranking the top three.

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< p > the problem of consumers reflected in the field of education and training is mainly that the refund rules are formulated unilaterally for educational training institutions, and consumers are denied when they find that learning contents and publicity do not meet the requirement of refund.

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< p > complaints about career intermediary mainly focus on providing false information to cheat consumers.

In early April of this year, Jiangxi youth Zhang Xiaoming was asked to pay 500 yuan for a career intermediary in Wuzhong District. He went in for three months, and promised to introduce him to him after his expiry, otherwise he would refund.

But after the expiration, the work was not introduced, but also went out.

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< p > complaints about housing intermediary services mainly involve only fees and no service and non refundable commitment.

Many consumers reflect that some housing intermediary companies rent or check out procedures are not standardized, such as lease contracts are not stamped, receipts often open IOUs, contracts signed are not fulfilled.

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< p > TV shopping is the most difficult to protect. Some manufacturers are unable to undertake the < /p >.

In the first half of the year P, the complaint analysis also showed that the a href= "http://www.91se91.com/news/" consumption dispute caused by TV shopping was the most difficult consumer dispute.

One of the difficulties is off-site shopping. The cost of safeguarding rights is high, and there is a lack of means to control illegal dealers.

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< p > according to the relevant personnel of the municipal consumer protection committee, from the complaints in recent years, the quality of TV direct selling products itself is more.

If some commodities are very common in materials, they can be pformed into high-tech products after a package of publicity.

In addition, some products are "three noes" or fake brand names, so they are wrapped in foreign languages.

If consumers use telephone booking and door-to-door mode, it is even more impossible to pick and choose goods at a discount than three.

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< p > in safeguarding rights, the biggest problem faced by the consumer protection committees at all levels is that some TV direct selling manufacturers simply can not afford the replacement and maintenance of the defective commodities.

Many manufacturers, in order to improve the visibility of products, spend a lot of money on advertising investment, and try to compress the cost in after-sales service.

In addition to the characteristics of shopping in different places, some problems have been wrangling between producers and sellers, which has increased the difficulty of solving problems.

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