Industry And Commerce: Clothing Shoes And Hats Account For 55.15% Of The Total Complaints Of Daily General Merchandise.

SAIC decided to focus on consumer rights protection in key areas from now until the end of 2015, involving household electronics, decoration and decoration materials. clothing shoes Five major categories of commodities and services, including cap, transport and related services.

Yang Hongcan, director general of the State Administration for Industry and Commerce and Consumer Protection Bureau, said at a news conference held in September 4th that in recent years, household electronics and electrical appliances have always been the top consumers' appeals. From 2012 to the first half of this year, 304898 household electronic and electrical appliances appeals, accounting for 22.54% of the total amount of complaints. Some operators are selling fake or inferior commodities or unqualified goods, as well as reasonable delay in the reasonable request for repair and replacement of the consumer, and evading the "Three Guarantees" responsibilities.

He said that from 2012 to the first half of this year, clothing Shoes and Hats The amount of complaints accounts for 55.15% of the total complaints of daily department stores; some of the poor decoration materials have hidden dangers; formaldehyde and heavy metals exceed the standard; some even contain radioactive substances, which pollute the living environment and cause serious harm to the health of consumers. Some automobile maintenance and repair service operators use the way of reducing parts and accessories, using refurbished parts or inferior spare parts to seek illegitimate interests, and bring many hidden dangers to consumers. With the rapid development of modern service industry, the number of complaints and appeals in the service sector has been increasing year by year, especially in the form of false propaganda, unfair contract format clauses, etc.

Yang Hongcan said that the SAIC will strengthen the effectiveness of the 12315 centers in solving consumer disputes, strengthen the follow-up monitoring of commodity quality, concentrate on investigating and dealing with serious violations of the rights and interests of consumers, strengthen the classified supervision and information supervision, strengthen the supervision system of consumer rights and safeguard social rights, and create a good environment for the whole society to participate in consumer rights protection.