Inspiration From Broken Windows To Enterprise Management

< p > < < book of changes > > the source of Philosophy in China reveals a great deal of attention to minor changes in things, because seemingly subtle things often bring about unpredictable things.

The first Yao of a href= "http://www.91se91.com/news/index_c.asp" > the book of changes < /a > says that the result of ice cream has led to the arrival of ice, and warned people to guard against indifference and know the difference. In the sixty-four hexagram of the book of changes, there are more than a dozen hexagram saying that there is no reason to pay attention to the tiny change of a thing, which leads to the result of regret.

In China's history, there are many cases affecting the whole country due to a small incident.

For example, the demise of the Ming Dynasty has many factors, but the decision to cancel the post office has led to the speed of its destruction, because the post office was organized by the government, and the revocation of Posts caused tens of thousands of military personnel to be laid off. Therefore, as one of them, Li Zicheng soon formed an anti Ming army, which directly led to the demise of the Ming Dynasty.

So in management, we must be meticulous management, do not neglect every detail, often neglect a detail and lead to the occurrence of important events. This is like a building with a few broken windows. If those windows are not repaired in time, they will be misunderstood. This is a useless building managed by people, and other windows will be destroyed. Eventually, people will even break into the building. If they find no one to live there, they may settle down there or set fire to them. This is the famous broken window effect.

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Philip P, a psychologist at Stanford University, < < /a > > psychologist Zimbardo Zimbardo, conducted an experiment in 1969. He found two cars that touched the same car. One of them stopped in the middle class community in Palo Artaud, California, while the other stopped in the relatively disorderly New York Bronx area.

The car parked in Bronx took off the license plate and opened the ceiling, and it was stolen on the same day. The one in Palo Arto was ignored for a week.

Later, Zimbardo knocked a big hole in the glass of the car with a hammer. As a result, only a few hours later, it disappeared.

Based on this experiment, political scientist Wilson and criminologist Kelin put forward a theory of < < a href= > http://fz.sjfzxm.com/ > > broken window effect > /a >: if someone broke the window glass of a building and the window could not be repaired in time, others might be conniving with some suggestive conniving to destroy more windows. As a result, these broken windows would give people a feeling of disorder. As a result, crime would breed and flourish in such a public apathetic atmosphere.

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< p > in an organization, if we fail to rectify some minor actions that violate the company system, we will not make any timely correction, which will make employees' similar behaviors happen again or even repeatedly. As a result, the institutionalization will weaken in the management of enterprises, and employees will become indifferent to rigid systems. As a result, the enterprises will become undisciplined, which will lead to problems in management details, and the details will be broken overnight because details will determine success or failure.

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< p > a lot of enterprises in China's early bankrupt and bankrupt enterprises are a tiny management link, which leads to the closure of enterprises. The Nanjing Guan Sheng Yuan food factory does not strictly control procurement. As a result, some raw materials in the moon cakes are old old stuffing, which has led to the closure of enterprises.

Haier's early OEC management is based on broken windows theory.

"The end of the day" is to let employees have to deal with things on that day, and publish the things that have not been handled well, so as to warn employees not to take a case, not to let a broken window stay overnight.

In Japan, there is a quality management campaign called "red card".

Japanese enterprises will have oil and dirty equipment labeled "red cards" with warning significance. They will also put "red cards" on the dirty corners of offices and workshops, so as to promote their rapid changes, so as to make the workplace clean and tidy, and create a relaxed and orderly working atmosphere.

Under such a positive suggestion, as time goes by, everyone follows the rules and works hard.

Practice has proved that the cleanliness of this work phenomenon has played a very important role in guaranteeing the product quality of enterprises.

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< p > now many entrepreneurs often neglect some small details in the management, such as the environmental hygiene of the company, such as the civilized terminology of employees, etc. these seemingly trivial things can bring many negative effects.

A messy food company can not convince people that its food is hygienic. A company that does not pay attention to civilized language can not become a first-class service enterprise.

In our social management, the theory of broken windows has also brought us a lot of useful enlightenment. Bratton, Secretary of the New York Communications Bureau, was inspired by the theory of broken windows and reversed the security environment of the subway.

New York's subway is considered to be a place where it can do whatever it wants and lawless. In view of the soaring subway crime rate in New York, Bratton's measures are to call on all traffic police to seriously promote the law of "quality of life". He used the "broken windows theory" as his teacher, and despite the increasing number of major criminal cases in the subway station, he tried to crack down on the evasion of tickets.

It was found that one out of every seven fugitives was wanted, and one out of every twenty fugitives was armed with lethal weapons.

As a result, the crime rate of the subway station was reduced and the policing improved significantly.

From the small details of cracking down on ticket evasion, Bratton solved the problem of subway security.

A society's little evil and evil is a hotbed of crime, because these things seem small but symbolic.

Therefore, our managers should start from trivial matters and solve some seemingly trivial matters, which will greatly reduce the cost of administration. This is also the reason why our party and government put forward the principle of "people's livelihood is no small matter".

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