Professional Terminology And Psychological Skills In Telemarketing

< p > appointment > frequent Survey > > a href= "http://www.91se91.com/pioneer/" > Customer > /a > > serve old customers. Goal should be clear. I hope to give customers the feeling that I have no time to feel for customers.

Telemarketing skills and telephone terminology < /p >

< p > < strong > A: prepare for phone call < /strong > /p >

< p > 1. emotional preparation (peak state) < /p >

< p > 2. image preparation (for mirror smile) < /p >

< p > 3. sound preparation: (clear / pleasant / standard) < /p >

< p > 4. tool preparation: (three color pen black and blue red; 14 open notebook / white paper / pencil; fax, note paper, calculator) < /p >

< p > successful sales will start with a little bit of detail, and look at the details of our work style and repeat the simple things. It is the key to successful sales. < /p >

< p > < strong > B: the five details and key points of calling: < /strong > /p >

< p > 1. listen with your ears, listen to details; talk with your mouth, communicate and repeat; note the key points in your notes (record the time and date of the call) < /p >

< p > 2. concentrates on time to make phone calls, similar phones call the same time, important phone calls are arranged for time to play, and communication calls do not exceed 8 minutes < /p >

< p > 3. standing up and calling, standing is a kind of < a href= "http://www.91se91.com/pioneer/" > persuasiveness < /a >.

Participate in body movements and subconsciously learn < /p >.

< p > 4. listen carefully: concentrate on the current phone calls (understand feedback suggestions and complaints) < /p >

< p > 5., do not interrupt your customers, sincerely and enthusiastically respond to each other's < /p >.

< p > < strong > C: the three principles of telemarketing: loud, excited and persistent. < /strong > /p >

< p > < strong > D: the core idea of marketing: < /strong > /p >

< p > falling in love with oneself, falling in love with the company, falling in love with the product < /p >

< p > 1.. Every call is a rich call. < /p >

< p > 2. telephone is our company's public relations image spokesperson < /p >.

< p > 3.. If you want to make a good phone call, you must have a strong self-confidence. < /p >

< p > 4. first, praise the customers before making a good phone call. Telephone communication is a mirror of yourself. < /p >

< p > 5. telemarketing is a pmission of confidence. Whether the pfer of emotion can infect the other party < /p >

< p > 6. telemarketing is a game of psychology, with clear, cordial and clear voice, according to the frequency of the other party, /p.

< p > 7. no one will refuse me. The so-called refusal is just that he doesn't know enough, or I can make a better phone call or /p.

< p > 8. the person on the phone is my friend, because I helped him grow and helped his company to make profits, so I called him "/p".

< p > 9., the quality of advertising depends on the quality of business telephone answering. The value of all incoming calls is ten to /p.

P > 10. introduces products and shapes product value: using data, characters, time, story telling, and very perceptual expression to prove the value of the product.

< /p >

< p > < strong > E: eight ways to establish affinity in telephone: < /strong > /p >

< p > 1. praise rule < /p >

< p > 2. language sync < /p >

< p > 3. repeat customer's < /p >.

< p > 4. using customer's pet phrase < /p >.

< p > 5. emotional synchronism and belief synchronization: unified structure: I agree with you to change all the "but" to "/p".

< p > 6. intonation speed synchronization: according to the visual type, auditory type and sensory type, use each other's presentation system to communicate < /p >.

< p > 7. physiological synchronism (breathing, expression, posture, action - mirror reaction) < /p >

< p > 8. humour < /p >.

< p > < strong > F: reservation number: < /strong > /p >

< p > (1) the advantage of < a href= "http://www.91se91.com/pioneer/" > Customer < /a > /p >

< p > (2) clear time and place < /p >

< p > (3) who participated in < /p >?

< p > (4) do not talk about details < /p >.

< p > < strong > G: we design our speech with six questions: < /strong > /p >

< p > 1. who am I? < /p >

< p > 2. what do I want to talk to the customer? < /p >

< p > 3. what are the benefits of what I am talking about for customers? < /p >

< p > 4. what can I prove to be true and correct? < /p >

< p > 5. why should customers pay the bill? < /p >

< p > 6. why should customers pay now? < /p >

< p > < strong > H: in marketing, professional terms are used as idioms: < /strong > /p >

< p > idiom: what is your name? < /p >

< p > Professional expression: Excuse me, may I know your name? < /p >

< p > idiom: your problem is serious. < /p >

< p > professional terms: I am better than last time.

< /p >

< p > habitual language: the problem is that the product is sold out < /p >.

P: professional expression: because of the high demand, we are temporarily out of stock.

< /p >

< p > habitual language: you needn't worry about this repair and bad /p.

< p > Professional expression: you may rest assured after this repair.

< /p >

< p > idiom: you are wrong, not like that!! < /p >

P: I'm sorry, I didn't say it clearly, but I think it operates in a somewhat different way.

< /p >

< p > habitual language: pay attention, you must do well today! < /p >

< p > Professional expression: if you can finish today, I will be very grateful.

< /p >

< p > habitual language: you didn't understand this, but you heard it better this time, < /p >

< p > Professional expression: maybe I am not clear enough. Please allow me to explain it again.

< /p >

P: I don't want to make you repeat the same mistakes again. < /p >

P: professional expression: I am confident that this problem will not happen again.

< /p >