Christmas Online Shopping Leads To A Public Apology By Courier Company

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< p > the world's largest "a href=" http://sjfzxm.com/news/index_s.asp "express" /a > service company UPS said that because the demand was far beyond the scope of the pport network, its company could not deliver some Christmas parcels on time.

However, the company insisted that drivers who work overtime continuously take a day off at Christmas and strive to send all the delayed packages on Thursday and Friday two days.

Another courier giant FedEx also said that during the Thanksgiving holiday to Christmas, a total of 275 million parcels were delivered, some of which were not delivered in time.

Both companies have made an open apology to their clients.

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A spokesman for P UPS said that the surge in orders was the main reason for the express "a href=" http://sjfzxm.com/news/index_s.asp "explosion" /a.

US media analysis said that from Thanksgiving to Christmas only 26 days, but this year's shopping day has shrunk for 6 days compared with last year, resulting in a blowout of orders, and some online retailers are not well prepared for manpower.

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< p > as we all know, Westerners love Christmas a href= "http://sjfzxm.com/news/index_s.asp" > shopping "/a". The number of parcel that has increased sharply has brought great pressure to the express industry.

United Parcel Service Inc., an American Express Company, said recently that the number of Christmas express parcels has increased sharply, which has exceeded the company's load, resulting in some parcels being unable to deliver in time. For this reason, Amazon, the global online retail giant, had to apologize to its customers, including providing a gift card worth $20 (about 121 yuan) to customers, and promised to refund the freight.

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< p > it is reported that Amazon has told customers that the logistics center of the company has handled customer orders in a timely manner, but the Christmas express parcel has surged, which makes the delivery system overloading.

Amazon spokeswoman Marie (Mary Osako) said via e-mail: "we are reviewing the delivery performance of the express delivery industry."

And the world's largest express delivery industry, the company's official website said that the volume of Christmas air parcel was increasing.

However, he still had a day off at Christmas and resumed normal operation on 26.

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< p > according to a report released in November by Forrester Research Inc., retail sales in the US online holidays are expected to surge by 15% to over 78 billion dollars, a record high.

Bloomberg Businessweek, 23, also pointed out that in the week before Christmas, it will deliver more than 132 million packages around the world.

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During the Christmas season, Amason delivered goods to consumers in 185 countries and regions, P.

In addition, consumers are using mobile devices for shopping this year. Amazon's 50% users are mobile shopping.

Amazon also revealed that the newly launched online customer service "Mayday" was a great success, enabling the KindleFire tablet users to contact Amazon's customer representatives through video chat.

It is said that on Christmas day, the average user waits for nine seconds to contact the customer representative, which is higher than the target of 15 seconds.

With the help of the Christmas season, Amazon is also promoting its business, including the Prime streaming service and the two day post mail service, which has increased 1 million members in the third week of December. The total number has exceeded twenty million.

Prime members have become the most loyal consumers of Amazon.

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