Express Companies Face The Industry's "Hidden Rules" Without Elevators.

　　 "Undercover" Diary

It is too much to describe the growth of China's express delivery industry by four words "a thousand li". In 2012, the domestic express industry's annual revenue has exceeded 100 billion yuan, which is 2.5 times that of 2008. However, the "Shandong express" killed nine people and poisoned the entire Chinese express industry. Is the internal environment of the express industry healthy? What kind of "hidden rules" does the express company have?

The reporter entered the "undercover" courier company personally for a week, and experienced the courier from interview to "training", from going to the line to every step of "black box operation".

"OK! You come to interview." Miss Liang (a pseudonym) told the reporter on the phone that she was planning to apply for a courier.

In December 31, 2013, when the search engine entered "Guangzhou + recruitment + courier", a lot of information about the recruitment of recruits appeared, the basic treatment was "package room and lodging", the requirements for academic qualifications were not strict, the highest requirement was "high school", most of them only asked for "junior high school".

　　 Recruitment Information

　　 express The highest Commission is 14000 yuan.

Miss Liang briefly introduced the job on the phone. "This is a hard job, and we can't do it without fear." Later, she paid a specific salary, "the first month salary 2500+ Commission", "second months 2800+ Commission."

How do you calculate the commission? Miss Liang said, "send a piece of 0.8 yuan / ticket, and collect it by 30% of the profit."

In a variety of courier recruitment information, many express companies will explain the royalty more clearly, and the royalty will increase with the increase of sales volume. The completion rate will be 8000 yuan and below, according to 4% Commission, such as the completion of 8000 yuan, the Commission is 8000 yuan 0.04=320, the completion of 8001 yuan ~15000 yuan, according to the 6% Commission, such as the completion of 9000 yuan, the Commission is 9000 0.06=540 yuan; the highest grade of the express Commission is the completion of sales of 50001 yuan ~70000 yuan, according to the 20% mark, if a courier's monthly sales amount to 70 thousand, his royalty will reach the 70 thousand% 0.20=, so that his income will be RMB yuan.

But it is obvious that Miss Liang did not have much time to introduce these things. After hearing reporters even willing to work hard, they gave an answer to "interview", but "how much salary you can have depends on your ability!" in the courier company, when asked how much the salary was, basically everyone answered.

　　 Physical truth

An average of four thousand or five thousand tens of thousands of people.

On the morning of January 2nd, the reporter saw Miss Liang, who was responsible for recruitment. But Miss Liang obviously forgot to take the phone call from the reporter, took a registration form to fill in the reporters, and began to busy his own affairs.

In the process of filling in the reporters, Miss Liang kept on answering the phone and mobile phones on the desk, and occasionally asked reporters about their personal conditions, such as education background, native place, etc.

After completing the filling of the reporters, Miss Liang gave the company's "employee code" to reporters. "Look at this again," she continued to start her own business.

"It's rather hard to do this. Do you do it?" Subsequently, she once again reiterated the question of salary, "the average wage is four thousand or five thousand, if the business is good, there are tens of thousands of people."

How can we get tens of thousands of salaries? Miss Liang replied, "it depends on your ability."

　　 The so-called "training"

Two hours of self-study in 1.5 hours

"Let's take a look at these two books first." Seeing that the reporter did intend to apply for the job, Miss Liang turned out two big "internal data" to let the reporter learn, it is to carry out formal training.

Two about one hundred pages of "internal data", one is prohibited by air and motor transportation, and the other is the correct way to write "big head pen".

Because she was afraid of affecting other people's work, Miss Liang arranged for reporters to "learn by herself" in an empty room with sofa. Within 1.5 hours of the reporter's "self training", the general manager of the branch, Wang Sheng, came to the room to teach reporters how to calculate the price.

"The first priority is 1Kg's inward cash, and the continuation weight is 1Kg above the price per kilogram. Will you forget it?" "Wang Sheng" teaches that the continuation weight can not be included in the first heavy 1Kg, that is, the total weight minus 1Kg, then take the first heavy money, plus the heavy weight to multiply to continue the heavy price, the total price is the money to be collected. "If there is a need to protect the value of the goods, we must charge a 3% premium."

After 1.5 hours' self-study, the reporter saw Miss Liang again. The first thing she asked was how much it cost to receive the receipt, and repeated the "Wang Sheng" algorithm again.

In addition, Miss Liang also introduced other provisions relating to money collection, payment and so on. Regarding contraband goods, she merely asked, "have all the two information been read?" So sorting

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　　 Quick! Quick! Quick! How far away? How far away?

On the morning of January 4th, reporters saw the scenes frequently seen in the courier video on the Internet: the flying express. This is actually the sorting of the courier and the operator.

The operator pushes the express of a car to the middle of the warehouse and then throws away the express parts of the vehicle according to the large area. The sorting of the couriers in these large areas is the second time to refine the express pieces, and to collect the express mail in charge of the region, and throw the express mail to others in the area.

Of course, there are times when the operator misplaces the larger area. When you see these express, the courier next to you will tell the reporter, "how far is it?"

Why not let the express fly all over the sky?

"Quick! Quick! Quick!" the company's "Sir" or "Miss" will be urged by the courier. After sorting, the driver urged, "hurry up! Or I will not pull you up!"

In 1.5 hours, thousands of Express items in the warehouse will be all sorted and packaged. The express has also become the norm every day.

　　 Pie Code of conduct

No elevator, no determination to go upstairs.

"Don't go upstairs, otherwise people will get used to it, and no one will come down." Yang Feng (a pseudonym), as a "master", cautioned reporters who had just been sent.

In the area without elevator, is the express sent upstairs or not? The answer given by Yang Feng is very sure: "no!" this is not only for the smooth dispatch of the event, but also for future generations, which will not cause trouble for future generations. "You've sent them up this time, and I'll send you up next time. Will you deliver them or not?"

What if we do not send it up? Yang Feng told reporters that they could be treated directly as a problem and put back to the warehouse. "It's always right if you don't send it up."

Reporters in the process of sending pieces, also encountered the "non delivery" recipients, the reporter will tell, "a lot of people have come here to pick up the pieces, send you a piece of work, other people to collect pieces can not receive what to do?"

　　 Collection rules

"Fit" is not important, only big customers.

For some scattered "individual customers", couriers prefer to train important "big customers". "Fit" can issue one month or a half month, but "big client" can issue many pieces every day, and the two can not be mentioned in the same breath.

However, the courier can not really give up the "fit", only "big customers". After calling the courier phone to send the request, the company will notify the courier in the area to collect the charge, but when it is time to collect it, it is the courier himself.

Therefore, when "fit" is urging urgently, and the company urges urgently, the courier will collect the "fit" item at home. Of course, there are also some "senior" couriers who negotiate with "big customers" and will never accept these "fit" items, but instead give them to those new people directly.

Reporters observed that when receiving the goods, most of the couriers questioned the items and basically did not bother to open the packaging inspection again. When these Express items are shipped away, the red seal on the list is directly covered.

　 　 Black box operation

Pay high transportation fees and fill your pockets.

In the afternoon of January 6th, "senior" courier Lao Wu (pseudonym) took his reporter to his area to pick up an item, and came to an optical electronic small factory, regarded as Lao Wu's "old customer". After asking what was sent, after the old Wu weighed the electronic scale, he received 40 yuan from "old customers".

After leaving, Lao Wu took 40 yuan to tell the reporter that this piece could also be sent to 20 yuan, which was handed over to the company by reporters. It was collected by reporters. The remaining 20 yuan, "you 10 yuan, I am 10 yuan".

He told reporters that "we must write 20 yuan on the list," and he could not tell anyone else in the company. Otherwise, "the company will pay 5000 yuan for checking out and get rid of it."

However, in the end, the reporter wrote 40 yuan on the list, and made up the 20 yuan that he lost by two people.