Explaining How To Avoid Interpersonal Conflicts Among Colleagues

　　 Workplace Communication Skills should be good at using politeness language.

Politeness is the outward expression of respect for others and the thread of mutual affinity between the two sides. People have a keen sense of courtesy. An excellent conductor always calls the word "Xie" first, and ends with "Xie". For example, ask a comrade to make a seat to take care of the baby girl. "When someone gave up his seat, he immediately said to the seat holder:" thank you. "Again," please show your monthly ticket: "then say," thank you, please collect your monthly ticket. "In this way, the passengers in the entire compartment feel warm and harmonious, and no one quarrels or rob sitting under his infection.

　　 Workplace communication skills (two) please do not forget the purpose of the conversation.

The purpose of conversation is nothing more than the following points: advising the other side to correct some shortcomings; asking the other person a question; asking the other party to complete a task; understanding the other's opinions on the work; and being familiar with the psychological characteristics of the other party. To this end, it is necessary to prevent going away from the purpose of conversation.

　　 Workplace communication skills (three) be patient. Listen for Talk and show interest.

When speaking, you should be good at using your posture, expression, interjection and interjection. Such as a slight smile, a nod of agreement, etc., will make the conversation more harmonious. Do not look left and right, absent mindedness, or watch the watch from time to time.

　　 Workplace communication skills (four) should be good at reflecting each other's feelings.

If the person on the other side is particularly worried or worried about something, he should first say in a considerate way: "I understand your feelings. If I, I will." This will make the other person feel that you have respect for his feelings, so that you can form an atmosphere of sympathy and trust, so that your advice will also be effective.

　　 Workplace communication skills (five) should be good at making yourself equal to the other side.

Humans have the tendency to believe in their own people. An experienced talker always makes his voice, volume and rhythm fit with each other, so he can try to give his partner a psychological sense of compatibility. For example, sitting side by side is more psychological than sitting in opposite directions. Sitting straight up and sitting on the side of a chair, you seem to respect others.

　 Workplace communication skills (six) should be good at observing each other's temperament and character.

If you talk with the "bile" type of person, you will find that the other person has strong emotions and obvious inner activities. When talking with the "mucoid" type of people, you will find that the other person is very reserved and deeply emotional. When talking with plain and careless people, you will find that the other person is full of careless and careless. For different temperament and character, different ways of conversation should be adopted.

　　 Workplace communication skills (seven) should be good at observing each other's eyes.

Nonverbal Communication behavior Eyes play an important role. Eyes are the windows of the mind. Eyes can express feelings and feelings, reflecting people's psychological changes. When you are happy, your eyes are bright and bright, your eyes are glazed when you are sad; when you are watching, you can not see eye to eye; when you are surprised, you are dumbfounded.

A person's facial expression, although it can be a smile, but as long as you observe carefully, you will find that your eyes will not "laugh." That is to say, people's eyes are hard to fake, and all mental activities of human beings are revealed through their eyes. For this reason, the interlocutors can understand and master the mental state and changes of people through subtle changes in the eyes. If the speaker gaze at you with your eyes, generally speaking, it is a sign of importance and concern for you; if you do not look at your clothes, it means a scorn; if squint is a sign of unfriendly feelings, if you look at it with anger, it means a hostile mentality; if you tell a lie and go into a guilty conscience, you will often avoid your eyes.

　　 Workplace communication skills (eight)

We must be good at overcoming the initial effect of social perception. And this initial effect is known as "preconceived". Some people deliberately create good first impressions as abilities, and hide their original faces. Therefore, we should hold an objective and critical attitude in conversation, rather than just impression.

　　 Workplace communication skills (nine)

A few youngsters got on the bus and did not buy tickets. They said with a glib voice: "we are unemployed young people, no wages, what tickets to buy?" Jiang Yuqin, the excellent conductor, said to them, "buying a ticket by car is five minutes and a corner is a small matter. But if you lose your reputation, how much money do you get?" This remark made several young people blush and finally filled the tickets. Just imagine what happens if we come to the tit for tat quarrel or the cold and hot satire.

　　 Workplace communication skills (ten) eliminate the psychological needs of the other side.

In the course of the conversation, the two sides showed some misgivings because of some motives. To do this, we should try to make each other understand their attitude in the process of conversation: they are interested in the real situation, and are disgusted with the words of flattery and flattery so that they can get more authentic and reliable information from the conversation.

　　 Workplace communication skills (eleven) should be good at defamatory conversation.

It is said that Molotov, the first Soviet Minister of foreign affairs, was born in the aristocracy. Once, at the UN General Assembly, a diplomat of the British Labor party challenged him, "you are a noble, and my family is a miner. Who can we represent the working class?" Molotov said in a hurry: "yes, we both have betrayed their families!" the Soviet foreign minister did not make a long argument to refute, but only in a word, how eloquent eloquence, how wonderful and respectable.

　　 Workplace communication skills (twelve) be good at choosing conversation opportunities.

A person is more persuasive in his or his own familiar surroundings than in other people's or unfamiliar surroundings. For this reason, he can use his "home advantage" in his spare time or speak in a natural state of mind which is unguarded by others. Even a mere word can yield unexpected gains.

　　 Workplace communication skills (thirteen) conversation notes

Do not use easy to understand words, obsolete words or professional vocabulary. These words do not make a good impression on others, but only annoy others.