How Do Foreign Trade Operators Make Orders Through Telephone?

< p > when we first started to do "a href=" http://www.91se91.com/news/index_c.asp > foreign trade < /a >, the way to contact customers is not only writing development letters, sending mail to customers, or sending e-mail to customers, although MSN and SKYPE have not been passed, it seems that mail is the only way to communicate with customers, that is, there are more urgent things, or still have no courage to pick up the phone to confirm with customers.

Do you often meet clients who want to place orders, but do not return mail? There is no news. < /p >

< p > many foreign trade newcomers, even some who have been doing this for one or two years, may be in such a situation. Are they still upset about it? Let me share with you my little experience in the phone. Maybe it will help you. < /p >

< p > 1.. In what circumstances, call the customer in general. Calling is usually a reminder, Dunning, confirming some important details with the customer, and meeting the client to confirm the meeting time.

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< p > first of all, you must know what information you want to get from your customers. Be confident. Do not worry that customers do not understand. When we call, you are more closely related to customers. Do not be afraid of < a href= "http://www.91se91.com/news/ index_c.asp" > Customer < /a > do not know who you are and what cloud is. On the contrary, customers will be glad that you have called him, feel that you are being valued. If you have strong competitors, you will be more impressed and more willing to cooperate with you.

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< p > 2. before making a phone call 1) confirm the time of the client's country. This is a must! Don't make a phone call at two or three in the middle of the night. "Hello, XXX, do you arrange the money $xx?"

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< p > 2.) prepare the paper, take notes of some parameters that customers may ask to answer fluently, and record another customer's questions that can not be answered in time.

Return the message in time.

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< p > 3. < a href= "http://www.91se91.com/news/index_c.asp" > telephone content < /a > introduce which company you are from, and whom to call.

After finding the target person, tell the purpose of calling, that is, what you want to confirm with the customer.

If the contents of the customer do not understand or do not hear clearly, you can euphemistically tell the customer that the signal is not good. Please repeat it again. Don't worry about the impatience of the customer. Instead, the customer will think you are serious about helping him solve the problem.

If you can't answer any questions, sincerely reply to your customers after confirmation.

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< p > 4. when you end the call, no matter what content you call, you send an email to the customer. Just like writing a meeting record, repeat the phone content again.

This is also convenient for the customer to check whether he wants to express, you understand, confirm the confirmation is correct, if there is need to change, the customer will be happy to reply to you.

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< p > in fact, calling is not so difficult. Customers are also ordinary people. Besides, he can't see you. Even if you say something wrong, it doesn't matter. We still have an email to remedy. So it's no big deal. Bravely pick up the phone and call your client. < /p >