Clothing Shoes And Hats Accounted For More And More Complaints About Online Shopping.

< p > provincial and industrial and commercial departments released the 2013 annual report on consumer rights protection: < /p >

< p > < strong > the proportion of online shopping complaints is getting bigger and bigger. < /strong > < /p >

< p > < strong > < a > target= "_blank" href= "http://www.91se91.com/" > clothing > /a > a target= "_blank", "_blank".

< p > "3. 15 consumer rights day" is drawing near.

In the past year, what industries and commodities were the most concentrated and unsatisfactory complaints among consumers in Hangzhou city? Yesterday, the industrial and commercial departments of Zhejiang and Hangzhou issued the report on consumer rights protection in 2013, and analyzed the hot spots of consumer complaints.

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< p > from these reports, we can see that complaints such as clothing a target= "_blank" href= "http://www.91se91.com/" > shoes and hats "/a" and other general merchandise categories occupy the "top spot" in the total consumer complaints in the whole province.

In the Hangzhou area, online shopping complaints accounted for a relatively large proportion, accounting for more than 30% of the total complaints. Among them, there was also the largest number of categories involving "a target=" _blank "href=" http://www.91se91.com/ > clothing shoes and hats "/a".

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< p > < strong > Data < /strong > < /p >

< p > < strong > online shopping complaints increase rapidly < /strong > < /p >

< p > "I bought from the Internet < a target=" _blank "href=" http://www.91se91.com/ "> clothes < /a >, two cuffs are broken!" "I bought shoes from the Internet, one big one, one small!" "the printer I bought from the Internet is a fake!"

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< p > with more and more people choosing online shopping, correspondingly, online shopping complaints show a rapid growth trend.

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< p > 2013, the Hangzhou industrial and commercial bureau's "12315" reporting and complaint command center received a total of 34458 complaints.

Among them, online shopping appeals amounted to 12470, accounting for about 36.2% of the total complaints.

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< p > "online shopping complaints increased by 58.49% over the same period."

Hangzhou industry and Commerce Bureau responsible person said, online shopping complaints, clothing shoes and hats the most, there are 2672, mainly related to online purchase of clothing shoes and hats have quality problems, size problems, propaganda and actual inconsistency (fabric).

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< p > with the popularity of online shopping, the number of complaints for express delivery services has increased rapidly.

According to the data from the Hangzhou Consumer Protection Commission, there are 472 complaints about postal services, of which the express service accounts for nearly 92% of complaints from postal services.

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< p > the relevant person in charge of Hangzhou Consumer Protection Committee said that the main problems that consumers reflected were concentrated on not timely delivery, slow delivery of couriers, no identification of consignees, loss of express responsibility, damage to goods and claims, mail delivery of goods, and failure of express companies to perform insurance and insurance obligations.

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< p > < strong > remind < /strong > < /p >.

< p > < strong > online shopping "no reason to return within 7 days" exceptions < /strong > < /p >

< p > the new version of the consumer protection law (the new consumer law) will be formally implemented in March 15th this year.

The "new consumer law" and the new online paction management approach, which will be implemented on the same day, will bring more protection to consumers who are keen on online shopping.

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< p > according to the new regulation, in the future, online commodity operators sell goods, and consumers have the right to return the goods within 7 days from the date of receipt of the goods, without giving reasons.

The goods returned by consumers should be intact.

The network commodity operator shall return the commodity price paid by the consumer within 7 days from the date of receipt of the returned commodity.

The freight refund for the goods shall be borne by the consumer; if the network commodity operator and the consumer have agreed otherwise, the contract shall be agreed upon.

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< p > however, business people also reminded that "online shopping has no reason to return within 7 days". The protection does not include the following commodities: "custom made by consumers; fresh and perishable; online downloading or consumer packaged audio and video products, computer software and other digital goods; delivered newspapers and periodicals."

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After the implementation of < p > "new consumer law", if the seller on the Internet runs away, or the seller can not find the figure in the "overseas", Wangwang will contact the seller, and the other party will not pay attention to it.

What should I do? The head of the network supervision division of the Hangzhou Municipal Bureau of Commerce and industry said that in a similar situation, consumers can find third parties, such as Taobao or Tmall, who want to protect their rights.

If the legitimate complaint of consumers is not dealt with, the business sector will intervene in accordance with the law and pursue the joint and several liability of the third party, with a maximum penalty of 500 thousand yuan.

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< p > in addition, the relevant person in charge of Hangzhou industrial and commercial bureau said yesterday that in 2014, around the hotspots of consumer complaints in Hangzhou City, special sampling inspection will be carried out on five major categories of goods and services, including services and building materials, household electronics, clothing, shoes and hats, pportation and shopping online.

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< p > < strong > general merchandise category complaint "heavy disaster area" < /strong > /p >

< p > regardless of online and offline, clothing, shoes and hats and other daily necessities products have become the "worst hit areas" of complaints.

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< p > "down coat fleece!" "line sweater sweater pilling, fading, lining damage!" "specials merchant refuses three packs!"

The consumer complaints report released in 2013 by the Zhejiang provincial industry and Commerce Bureau showed that in the consumer complaints cases of 2013, the complaints of daily commodities were the first.

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< p > the relevant person in charge of the commerce and Industry Bureau of the Provincial Bureau of industry and Commerce said that the complaint cases involving clothing and shoes and caps were 3925 and 3438 respectively, accounting for 32.6% and 28.6% respectively, and the sum of them accounted for 61.2% of the total complaints of daily merchandise.

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< p > why clothing, shoes and hats become the "worst hit areas" of consumers complaints in provinces and cities? The relevant persons in charge of the provincial commerce and Industry Bureau have analyzed that "daily commodities are basically consumer goods, with large demand and wide coverage. Therefore, the quality of goods and after-sales service directly become the focus of consumer complaints".

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"P >" and "a href=" http://www.91se91.com/news/index_c.asp "> department store" /a "and" Qi "are the top complaints in the province, as well as telecommunications services.

Data show that in 2013, the total number of complaints received by the industrial and commercial 12315 was 52492.

Among them, the number of complaints in telecom service cases is the highest, accounting for 7397, accounting for 14.1% of the total amount of complaints.

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