Yantai Will Focus On Implementing The Consumer Survey Experience Of The New Consumer Law This Year.

< p > 2013, the 3970 levels of consumer complaints were received by the associations at all levels in our city, with 3875 cases in place, with a knot rate of 97.6%, saving 5 million 310 thousand yuan in economic losses, and answering 61345 enquiries. < a href= "http://www.91se91.com/news/index_p.asp > > Yantai < /a > Consumer Association has been awarded the title of" advanced collective of consumer rights protection by the National Association for consumers' Association ". This year, how will the City Consumers Association play the role of social supervision? Yesterday, Wang Guanghui, Secretary General of Yantai Consumer Association, interviewed reporters. < /p >
< p > < strong > last year set up the first consumer rights court in Yantai < /strong > /p >
< p > Secretary General Wang Guanghui introduced that last year, on the basis of in-depth implementation of the 12315 direct links, consumer disputes settlement and legal support mechanism, the industrial and Commercial Association and the court jointly explored and established the "consumer rights protection circuit court" to achieve the "quick acceptance, quick hearing, quick closure and quick implementation" of general consumer complaints. According to the standards of "responsive, standardized procedures, resolute decisions, strong command and accurate analysis", we strengthened and improved the construction of the 12315 platform, further facilitating the channels of consumer appeals and enhancing the effectiveness of safeguarding rights. Highlighting wedding photography, wedding etiquette, car 4S shops, home appliances repair, decoration and other service areas, organized the regulation of "overlord clause" and other rights protection actions, and promoted the operation standard of the service industry. < /p >
< p > through the coordination with the intermediate court several times, the mechanism of consumer dispute mediation and mediation has been realized through visits, establishment, establishment and field guidance. In January 7, 2013, the municipal Consumers Association set up the first consumer rights court in Yantai. In March, the Zhifu District Consumer Association and the Zhifu District Court established the Zhifu district consumer rights court. < /p >
< p > in order to cooperate with the promulgation of the provisions on the three package of automobile responsibility, the municipal Consumers Association organized a total of 70 training personnel in the middle of October to complete the special training of some automobile operators and County Urban Consumers Association staff members, which improved the theoretical level of complaints handling personnel in handling Automobile complaints, and ensured the smooth implementation of the provisions on the repair, replacement and return of trucks. < /p >
< p > < strong > 411 enterprises were awarded the ninth consumer satisfaction unit < /strong > < /p >.
Last year, in order to advocate the honesty and trustworthiness of all the operators in the whole society, the City Consumers Association, the Municipal Bureau of industry and commerce, the Yantai Municipal Bureau of quality supervision, the municipal civilization office, the city rectification office, the Municipal Price Bureau and the Municipal Food and Drug Administration jointly launched the ninth consumer satisfaction single event creation in the city of P. A total of 411 enterprises were selected as the ninth consumer satisfaction unit in Yantai. < /p >
< < p > to protect consumers' legitimate rights and interests, smooth the channels of complaint reconciliation, improve the efficiency of consumer dispute resolution and reduce the cost of safeguarding rights, the municipal Consumers Association issued special documents, launched second batch of recommended activities for complaints and conciliation liaison units, and actively set up a platform for communication between enterprises and consumers. A total of 58 excellent enterprises have won the honorary title of "Yantai complaints reconciliation liaison unit". < /p >
< p > the city's associations at all levels make full use of a variety of effective means of social supervision and constantly improve the consumption environment. In view of the consumption trap, timely consumption warning is issued. The Consumers Association of the city issued 83 consumer warnings and 113 consumer tips. In view of complaints hotspots, timely supervision and inspection. First of all, we should focus on the more prominent problems of consumers and feedback them to the relevant functional departments. Secondly, we actively participate in the supervision and inspection of the market and commodities, and have participated in the activities of "food safety inspection" and "unfair format clause supervision and inspection" organized by the relevant functional departments. < /p >
< p > < strong > this year we will focus on the implementation of the new consumer law and fulfill the new responsibilities < /strong > < /p >
< p > Secretary Wang said that during the period of 3 / 15 this year, the urban consumers associations in different counties should closely focus on the theme of consumer rights year 2014 put forward by the association of consumers, highlight the new a href= "http://www.91se91.com/news/index_q.asp", "consumer law" and "/a" propaganda, carry out the 3. 15 commemorative activities, and deepen the study and publicize the new "consumer law" to popularize the knowledge of the new "consumer law". < /p >
< p > 2014, the association of consumers and associations is facing important tasks such as carrying out the new "consumer law" and fulfilling its new responsibilities. This year will enrich the rights protection team, actively absorb the social rights protection force, enrich the rights protection team, integrate rights protection resources, enhance the joint efforts of safeguarding rights. We will continue to attract people from all walks of life to the 3. 15 volunteer team, strengthen training guidance, give full play to the role of 3. 15 volunteers, and jointly protect the rights and interests of consumers. < /p >
< p > < strong > carry out consumer survey experience activities < /strong > < /p >
< p > < strong > < < > /strong > < /p >.
"P", Secretary General Wang said that this year, we will give full play to the social supervision function of the Consumer Association, and strengthen the supervision of commodities and services through enriching the ranks of commodity and service social supervisors, conducting market supervision and inspection, and formatting contract reviews. We should further carry out supervision and inspection activities in the field of key commodity services, and actively cooperate with relevant departments and trade associations to supervise and inspect the service areas of household electronics, clothing, shoes and hats, decoration and decoration materials, transportation and related services, so as to enhance the quality of goods and services in key consumer areas. Focusing on the hot consumer areas where consumers are more concerned, targeted consumer surveys and consumer appraisal activities are conducted to standardize the healthy development of related industries. < /p >
< p > 2014, the municipal Consumers Association will jointly carry out investigation and investigation on the service experience of the passenger transport station, the after-sale service and maintenance service consumption survey, the electric bicycle consumption survey, and the financial services consumption experience and other consumer survey activities. In view of the difficulties, hot spots and doubtful points of consumer complaints, the lawyers and news media of the association counsel group commented on the format clauses that infringe on the legitimate rights and interests of consumers. In view of the overlord clauses and consumption traps of tourism and catering industry, the format contract review activities are carried out in depth, so that enterprises can take the initiative to undertake social responsibility, promote the industry to improve their service level, and further promote the further standardization of the industry. In accordance with the provisions of the new consumer law, such as explicit return obligations of remote sales operators, various effective measures should be taken to strengthen supervision over remote sales operators such as online shopping, and promote the standardization of new business models. Through carrying out comparative tests, consumer surveys, consumer reviews and other activities, we should strengthen the supervision of the integrity of production enterprises, and promote the integrity of enterprises by disclosing them to the society and giving feedback to the departments concerned. < /p >
< p > to do well a href= "http://www.91se91.com" > consumer > /a > complaint handling is an important responsibility of the association. Secretary General Wang said that this year we should strengthen the acceptance of consumer complaints, and vigorously carry out complaints in accordance with the requirements of standardization, institutionalization, procedure and authority of complaints. Through the online opening of micro-blog and the establishment of a column, etc., actively carry out online consumer complaints advisory service activities. We should strengthen the research on the key areas, hot spots and difficult areas of consumption, publish the views of the associations in a timely manner, guide public opinion on rights protection and guide the work of safeguarding rights. < /p >