Analyze And Improve Communication Skills Between Finance Department And Business Department.

I ask myself that I am not a good person to communicate with people, I am not born with affinity or I am not good at wiping things, so I need more skills and actions. I can't rely on daily changes and need big initiatives. Let me introduce my specific implementation process.

First of all, we must clarify the concept of the problem and decide whether we should pay attention to it and improve it.

I secretly shared with other branch managers. Communicate After that, they had a little sneer at my questions and felt a bit exaggerated. I also asked myself if I was able to stir up the masses, but after a period of thinking, I cleared up three misconceptions and made up my mind to change the status quo. These three misunderstandings are: first, the contradiction between finance and business is natural and continuous, and letting go of itself will only lead to deeper contradictions, worsening financial environment and difficult work. Two, it is absolutely impossible to rely on a big move to turn things around, and we should make this work more routine. Three, we believe that the decision-making level lacks financial awareness. When business conflicts with finance, the sacrifice is often financial. We cannot rely on leadership to solve this contradiction. Even if the leadership relies on trust and relies on the financial sector, it will not solve the fundamental problem.

Secondly, take the matter outside to observe the incident and analyze the root cause of the contradiction.

After a period of observation, I think the problems raised by the business department are some representation problems, such as complex financial procedures, complicated signature process, and poor financial attitude. Under these performance problems, the real contradiction is concealed.

1, contradiction is the contradiction between man's pursuit of free nature and strict financial system.

2, the contradiction is the contradiction between increasingly fierce market competition and strict external supervision.

3, contradiction is the contradiction between management and business.

Finally, according to the observation results, the specific plan for improvement is made, mainly from two aspects, namely, the essence and the representation. That is to say, from two aspects, namely, the financial management environment and the financial exchange and daily management, the other is to start from the two aspects of the change of business personnel thought and the improvement of service in the financial department.

　　 I. change financial management Environment:

First of all, when I was talking about risk control through internal control at all cadres' meetings, I pointed out the root of the contradiction. (but I did not say that the root cause of the contradiction between finance and business, but the root cause of the risk, which is very critical), we all are smart people. Naturally we will think about it. Before this aspect of consciousness is vague, my purpose is to be clear, so when we have problems, everyone should consider whether they are afraid of troubles or financial difficulties. Even if they are reflected in front of leaders, what will leaders think?

Secondly, by borrowing the opportunity of internal control, I propose to submit the leadership to the leadership every year. Risk reporting It will clearly list the risks and make it easier for the leadership to understand the risks of the previous year. It also proposes that the limited risk tolerance should be left to the most critical businesses. As a matter of fact, this move is very effective. When I put forward a risk doubt on a particular matter, business departments will actively cooperate with them in a reliable way.

Third, stick to equal emphasis on service and control. On the basis of principles, actively provide flexible solutions for business departments and win their trust in the field.

Fourth, we should seize several major sectors for emotional investment. Some integrated management departments play an important role in financial management, such as purchasing department, human resources department and maintenance management department. These departments should pay attention to communication at ordinary times and establish a harmonious trust relationship.

Fifth, we must exchange, take extensive exchanges, communicate with each other in an informal way, acquire information in various ways and transmit information at different levels. For example, there are some ideas to be instilled into all business people. Therefore, we can not rely solely on training, but rely on the propaganda of the general assembly. We will create a form of lively newsletter "financial communications". On the one hand, we should pass on business information, and on the one hand, we should pass on cases to convey financial control consciousness and explain some things they do not understand. For example, control past annual matters to reduce tax increase and so on. .

　　 Two, strengthen the daily communication of financial management:

First of all, the whole financial department should be unified to establish a sense of service for financial personnel.

Secondly, post adjustment, putting the right person in the right position, observing the financial personnel who observed the direction, found that she was just too serious, strict checks, not good at communicating with people, and eager for love, but the sense of responsibility and professional ability were very strong, serious and meticulous. So she transferred to the financial audit post and do general ledger statements, internal and external, no matter what kind of contradictions after all, good internal solution. Then, the person who is active and good at communicating with others should be placed in the external position.

Third, the renovation of the financial office environment, placing a sofa next to the cashier's desk. There are newspapers on the tea table, paper cups, tea and water, so that when the business is busy, the staff will wait for the time to pass the time, so that they will not be impatient.

The fourth is to set up standard service language and process, and conduct internal personnel training.