How To Communicate Skillfully

< p > < a > href= > http://www.91se91.com/news/index_c.asp > > dress shop < /a > the good image of the salesperson is very important. But the most important thing is the details of the salesperson's operation, including the standing, walking, delivery and exhibition of the clerks in their daily work, and when they receive customers, such behaviors as greeting, introducing, answering, saying good-bye, etc., in the final analysis, it is actually a manifestation of his professional knowledge, working attitude, interpersonal relationship handling skills, psychological insight and so on, and the most direct expression of this kind of performance is the verbal communication in business.

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< p > for example, hang ads at the store door, such as "jump sale" or "clear up", or shop assistants standing at the door loudly shouting shop promotions and so on. As long as customers enter the door, the language communication between shop assistants and customers will start formally.

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< p > < strong > first, language communication should use more progressive business terms < /strong > < /p >.

< p > customers have more or less a psychological line of defense after entering the shop. He does not want the clerk to follow closely, nor does he want to be ignored.

When a customer watches the costumes in the store, the salesperson can neither watch the customers nor see the customers. He can use the corner of the eye to pay attention to the interests of the customers, and then he can unwittingly and skillfully shift the topic from the general performance of the discussion commodity to this item and how to meet the specific needs of the customer.

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< p > < strong > Second, language communication in < a href= "http://www.91se91.com/news/index_c.asp" > business language < /a > bogey too long, but should have weight < /strong > /p >

< p > shop assistants' long procrastination can not only persuade customers but will not be trusted, and doubts and hesitation may occur and occur repeatedly in all stages of customer shopping, including after shopping.

It should be emphasized that "weight" is not absolute and arbitrary. This tone will give customers a strong psychological response.

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< p > < strong > Third, language communication should learn to praise others appropriately. < /strong > /p >

< p > the most important reason for buying clothes is to pursue beauty. The salesperson can not stingy his praise when customers choose clothes, but they should not exaggerate too much.

At the same time, the language of praise can not be too general. For example, "this dress is very good for you to wear" is not as good as "this dress is very good for your complexion".

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< p > < strong > Fourth, < a href= "http://www.91se91.com/news/index_c.asp > > language communication < /a > avoid command type, use request type < /strong > /p >

< p > request sentence can be divided into three kinds of statements: 1, affirmative sentence: "please wait a minute."

2, interrogative sentence: "can you wait a minute?" 3, negating the interrogative sentence: "all right, will you wait a minute?" generally speaking, interrogative sentences are more touching than affirmative sentences, especially whether they are interrogative sentences, which can better reflect the respect of customers.

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