How Should People Respond In The Workplace?

< p > > a href= "http://www.91se91.com/news/index_c.asp" > answer question < /a > need skill? "Of course," Japanese communication expert Sakurai Hiroshi and Uchiyama Mi discovered through long-term research: "the skill of answering questions is not born with ability.

Only by learning and mastering related skills can you become a good respondent.

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< p > < strong > determine the content of question < /strong > /p >

< p > some people always respond quickly and appear to be quick.

But many times we do not answer the question because we do not know the real intention of the other side.

The boss asked Ma Jia: "have you had any problems with your work recently?" Ma Jia Li thought that he had misled the material yesterday: "I'm sorry, yesterday was the case..."

The boss is in a fog: "I just want to know about the progress of the project and see what difficulties you will encounter."

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< p > determining the content of the question is the key to the answer.

At this time, rhetorical question is an answer which shows your listening attitude. "Do you mean..."

And "what do you want to know?"

This not only allows you time to organize your thoughts, but also makes the other person feel that you are a strict and calm person.

Otherwise, a smattering of knowledge is going on. It may be that you have been talking for a long time, but you are not at all on the idea.

If your boss is a patient and limited person, you will not have many opportunities to show yourself.

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< p > < strong > the answer should be simple and clear < /strong > < /p >.

< p > answering questions, especially the question of "a href=" http://www.91se91.com/news/index_c.asp > boss "/a", we should pay special attention to conciseness and clarity, and select the most important ones.

Try not to use words like "yes" or "approximate".

Unfortunately, some people almost use such words as a pet phrase.

The boss asked, "why didn't the samples come out on time?" Candy answered, "it seems...

It should be...

The day before yesterday, we had passed with the manufacturer, because the product had never been made in such a short period of time, so...

It's probably a little later than our scheduled time. "

If the boss keeps silent, do not assume that he is listening to his ears firmly. He is probably angered by this ambiguity.

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< p > to be simple and clear, there are two skills to help: one is to use more short sentences; the two is to say the conclusion first and then guess.

"The day before yesterday, I discussed with the manufacturer.

There are two main reasons: first, the duration of the sample; the two is to confirm the standard of the sample.

The construction period is only two weeks and we are very nervous. Our estimated conditions are not enough. "

If Candy says so, is it much better? < /p >

"P > < strong > to answer" three point method "< /strong > < /p >

< p > when we are asked a question, if we can give the < a href= "http://www.91se91.com/news/index_c.asp" > the specific answer < /a >, it will make the other party feel that your communication attitude is more positive.

The colleague asked Kang Liang very carefully, "how many times have you learned how many times you've been studying oral English lessons? What's the effect?" Kang Liang replied, "not many times, the effect is general."

This answer does not sound much, but it will make the other party feel that Kang Liang does not want to communicate more on this issue.

If Kang Liang said, "8 times a week, 1 times a week, it will take 24 weeks altogether.

I have been able to take the initiative to call and communicate with foreign teachers... "

The answer will be quite different.

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< p > we might as well try to answer the "three point method" specifically, that is, to sum up the main idea into three points.

For example, at the end of the year, HR supervisor asks you to talk about the evaluation of the boss, you can answer from three aspects: "work ability", "leadership style" and "character characteristics".

The advantage of the "three point method" is that the content is not much, which allows you to organize important content quickly, and at the same time let the other side easily understand.

The "three point method" is especially applicable to some divergent and inconclusive "general questions", such as "work status" and "team impression". You will find that it will make the answer much more specific.

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< p > < strong > find the original meaning of the problem concealed < /strong > /p >

When p applied for asian blue, HR promised a probationary period of 3 months.

But she got the same salary in fourth months.

Ya LAN found the supervisor, but it was not easy to ask directly: "I have been in the company for 4 months. Do you have any comments on my work?"

The expression of Ke Ya Blue is still very unnatural.

Although the supervisor was aware of this, the phone rang and dealt with other matters at once.

It was not until two months later that she realized that the HR report was wrong.

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< p > there are many situations in reality: because they are not good at expressing or because of some concerns, the questioner concealment his real thoughts behind the questions.

At this point, the respondent needs to have excellent communication skills and acutely understand the original meaning of the questioner.

It is not impossible to do this. You need to observe the questioner carefully.

Research shows that speech pmission only accounts for 7% of all information, while attitude, expression, movement and other visual information account for more than 55%.

Therefore, we should make full use of non-verbal information in conversation, because it can always "more honestly" let you know each other's intentions.

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< p > < strong > positive reply < /strong > < /p >.

P sometimes, the other person's question is obviously a casual question and doesn't seem to care about your answer.

For example, colleagues A after tea through your seat, "read what books?" asked, did not slow down.

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What is the value of answering questions such as "P"? Of course.

If you are indifferent to some people, communication always seems to stay in polite greetings. You always feel that even if you ask questions, the other person doesn't care about the answer.

Then try a positive answer, and it will probably push your relationship.

"This book is the best seller in last week's list. Do you want to see it?" generally speaking, a positive response will always make communication work and smooth the distance between each other.

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< p > in addition, if the other person first shows his opinion, then ask your attitude, "I want to ask you..."

"I want to discuss with you..."

In fact, the other party's questions often imply "I have a good idea".

At this point, you might as well first respond positively to a sentence that says "your idea is reasonable," and then give your opinion, believing that your conversation will be more pleasant.

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